Storage Service Engineer Sr. Consultant

Northbrook, Illinois
Not Specified
Oct 17, 2016
Dec 16, 2016
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

The Opportunity

We are the Good Hands; we help people realize their hopes and dreams through products and services designed to protect them from life's uncertainties and to prepare them for the future. Nearly every major Allstate project has a partnership with technology – a partnership that is imperative to the success of the organization. With the company's size and related technology scale, job opportunities and career advancement paths in IT are abundant at Allstate. In order to maintain our place at the forefront of the technological landscape, Allstate needs to hire the best and the brightest talent – is that you?

The Role

We are currently recruiting for a Storage Service Engineer Sr. Consultant to join our Network Operations Center. This is a support role with the following responsibilities:

  • Resolve complex or critical infrastructure incidents and problems. Ensure all related incidents and problems are appropriately resolved.
  • Lead efforts to analyze and resolve complex system/service incidents and balance the workload against incident priorities.
  • Escalate to NOC Consultants quickly when on ECC calls. Do not extend the incident. (NOTE: Our return to service goals are 45 minutes for Sev 1 and 2 incidents).
  • Adhere to the NOC / Enterprise and Local change policies and ensure that you subscribe to “one over shoulder” requirement, when making incident changes in production.
  • Support responsibilities include 24x7 rotational on-call support, troubleshooting, incident notification and resolution, problem management, post-mortem analysis, and root cause identification.
  • Support a production environment running approximately 40+ 7Mode and CMode NAS filers, 60+ SAN switches, and 20+ San Arrays
  • Support internal enterprise-wide users: troubleshooting and providing problem resolution for NAS and SAN Storage environment.
  • Build strong, positive relationships with internal team members, engineering teams, and field users in business offices and call centers.
  • Ability to work effectively in a team environment.
  • Provide focus and rigor around high availability incidents, driving the incidents which are user impacting, high profile and/or multi-application through to resolution, while communicating the status (outages and returns to service) to leadership.
  • Perform trending and performance analysis on incident data to identify potential problems.
  • Manage vendors' relationships and ensure that necessary escalation documentation, as it relates to vendor support.
  • Self-starter with strong problem solving skills and who has the ability to work effectively in a team environment
  • Good troubleshooting, problem-solving, and analytical skills.

Job Qualifications

Required Qualifications/Skills

  • At least 3+ years of SAN and NAS (NetApp NAS CIFS,NFS) experience
  • Solid understanding of SAN and NAS storage technologies and protocols.
  • Hands-on experience with SAN and NAS Storage systems:
  • SAN Storage Arrays: HDS VSP, G1000, EMC VMAX 40K
  • SAN Switches: Brocade DCX/DCX4-S, Brocade 7800, Brocade 8510
  • SAN Management: Hitachi Dynamic Tiering, Hitachi Command Suite 8.x
  • NAS Storage; NetApp FAS3260, NetApp FAS6240, Oracle ZFS-SA 7420
  • NAS Replication: NetApp SnapMirror, NetApp SnapVault
  • NAS Management: NetApp OnCommand Unified Manager
  • Exposure to SAN Administration including zoning, LUN security, and HBA configuration.
  • Experience with Sun/Solaris (UNIX), Red Hat Linux, and/or MS Windows Server 2008/2012
  • Exposure in enterprise backup and data protection technologies

Preferred Qualifications/Skills

  • BA/BS in Computer Science, Information Systems, or MIS, or equivalent support experience in a large datacenter environment
  • EMC Atmos (hardware)
  • DataDomain Appliance
  • Backup software: NetBackup 7.x, AVAMAR
  • Monitoring Software: HBSM 8, Virtual Instruments
  • Good verbal and written communication, interpersonal and customer service skills.
  • Ability to update job knowledge by participating in educational opportunities.
  • Good troubleshooting, problem-solving, and analytical skills.


  • HDS Certifications: HDSQP – Storage administration
  • EMC Certifications: EMCSA
  • NetApp Certifications: NCIE, NCDA
  • ITIL Foundations

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.