Flood Support Analyst I

Scottsdale, Arizona
Not Specified
Oct 16, 2016
Dec 15, 2016
Operations, Sales
Job Type
Not Specified
Career Level
Not Specified
  • Work directly with Flood Marketing Executives to strengthen and maintain relationships with existing agents and supports full onboarding process for new agents. 100%
  • Create and maintain open lines of communication with designated clients with the objective of receiving feedback to implement changes and ensuring satisfaction and growth of the account. 75%
  • Work as a liaison between designated high priority agencies and works to ensure client-specific needs are met as requested. 50%
  • Learn basic level knowledge of all processing areas within Flood Solutions to better assist clients with inquiries regarding specific types of processing or handling. 100%
  • Utilize independent judgment to find resolutions to highly sensitive issues which require immediate action.75%
  • Develop and/or deliver reports to high priority agents and flood leadership team to help manage & track accounts. 25%
  • Maintain and analyze internal tracking and reporting for a variety of flood processes and follow up with Marketing Executive or agency to ensure accurate and efficient handling. Address areas of opportunity. 75%
  • Maintain Salesforce.com so Marketing Executives have most current information and updates. 75%
  • Independently manage and review agency contracts for accuracy and use independent judgment when submissions are outside standard handling. 100%
  • Review and ensure accurate handling for a variety of agency based inquiries and requests. Some may involve managing and providing vendor oversight. 100%
  • Must be able to work independently with little supervision as well as collaborate with the Marketing Support team as needed to ensure unit goals are met 100%

  • Minimum education requirement: High School Diploma
  • 1+ years of related experience within the Insurance industry
  • 2+ years experience using Microsoft Outlook and Excel.
  • 1+ years in an environment that involved professional business writing and communication skills.
  • Able to manage a high volume, fluctuating daily workload with strong attention to detail.
  • Able to manage a fluctuating work schedule when special projects or increased workload dictate additional work time.