About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Global Sourcing Application Lead

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Plans at an operational level and manages the effective use of resources. Leads assigned staff to implement and/or maintain a medium system or multiple smaller systems and/or assigned project(s).

Primary Job Duties & Responsibilities
This position will focus on the management of Application Support and Operations as well as Release Management. The individual will support Global Sourcing Office (GSP) functions as a member of the RAA team. The individual will work directly with technical and non-technical professionals to manage the support and implementation of solutions that address business problems. The role requires an organized approach to manage a complex system environment in support of multiple sub-groups within the Global Sourcing Office. Good leadership, coaching, decision making, communication and a collaborative style are needed to effectively partners with business and IT team members.

Manages to the operational plan for assigned information systems and/or projects of business unit significance. Transforms business specifications into cost-effective information systems applications through resource/staffing plans, prioritizes work and manages within established budget objectives Provides the division and business areas management with timely and accurate information regarding the performance of the assigned system(s) Responsible for all aspects of human resource management of staff

Education, Work Experience & Knowledge
Bachelor's degree in a related field preferred. 6 years of technology or business related experience preferred. 1 year of experience managing others preferred.

Technical Knowledge
  • Accountable for the development, automating, compiling, and preparing reports, self- service/ad-hoc, dashboards, etc.
  • Work closely with the architecture team to develop detailed designs for business driven technical capabilities.
  • Experience working in a variety of software development methodologies (Waterfall, Agile, etc.)
  • Has thorough working knowledge of all programming disciplines and a thorough understanding of business that the assigned systems are supporting. Experience with .Net, SQL and SharePoint knowledge preferred. Uses this understanding of the business and systems environment to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge. Has thorough understanding of staff responsibilities, abilities and development needs

Job Specific & Technical Skills & Competencies
Communication Skills: Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience. Exhibits active and effective communication skills with team members - including active listening, effective written and verbal communication skills. Effectively contributes and communicates with the immediate team. Able to adjust communication style to various audiences.

Business Knowledge & Partnership: Able to develop and leverage business and/or vendor partnerships, consult on IT/business priorities, and contribute to strategic GSO direction. Demonstrates ability to optimize value by identifying solutions that are aligned with current and future business objectives. Able to effectively communicate with all levels of GSO management in business terms and describe IT capabilities and concepts in ways that key stakeholders can understand. Develops business/IT/vendor partnerships and contributes to strategic business planning by educating and influencing customers on the most effective use of technology. Influences business priorities and optimizes value through solution identification aligned with business objectives, goals and future technology direction. Communicates in business terms, and describes IT capabilities and concepts in ways that the business can understand. Is a trusted advisor on technology solutions.

Problem Solving & Decision Making: Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Know where to obtain information needed to make the appropriate decisions. Has the ability to break a problem down to manageable pieces and implement effective, timely solutions. Is very good at identifying the problem versus the symptom. Deal increasingly with problems that require involvement of others to solve. Has the ability to reach sound decisions quickly and carefully evaluates alternative risks and solutions before taking action. Knows how to optimize the use of all available resources.

Relationship Management: Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results. Ability to work with various stakeholders (Vendor partners, IT & business stakeholders) to achieve operational and strategic results

Change Management / Resilience: Remains energized and focused in the face of ambiguity, change or strenuous demands. Identifies, assesses, manages and takes intelligent risks to attain objectives

Team Orientation: Able to promote, maintain, and enhance partnerships across the organization to achieve objectives and engage stakeholders across multiple teams, organizations, and/or enterprise. Practices objectivity and openness to others' views. Brings conflicts into the open and resolves them collaboratively. Able to recognize and support team priorities. Gives and welcomes feedback and puts success of team above own interest

Leadership: Able to lead cross-functional objectives and priorities for GSO and supported business/IT/Vendor partners. Demonstrates the thought leadership necessary to set technical direction. Exhibits technical and process skills and seen as a leader within the organization. Able to effectively influence across multiple teams, organizations, and/or enterprise. Able to provide feedback and/or coaching regarding technical resources. Ability to provide leadership and guidance to staff

Planning and Project Management: Identifies those unit tasks that are most important and maintains a clear sense of priorities and the larger picture. Anticipates and effectively responds to changes in workload and resources. Is able to influence management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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