About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Assoc Claim Counsel Bond & SI

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Fulfill Bond and Specialty Insurance (Bond) Claim's mission by conducting thorough investigation, analysis, evaluation and disposition of claims to achieve superior customer service and claim results at the most reasonable cost. Learn Surety or Management Liability Bond business, products, policies and procedures through formal academic training (AFSB-Surety of AFSB/PLUS-Management Liability) and work experience. Effectively manage all assigned Bond claims, typically of moderate severity or complexity. Interact and collaborate with claim and underwriting colleagues as well as with external business associates.

Primary Job Duties & Responsibilities
RESPONSIBILITIES - CLAIM HANDLING Manage Condo/HOA claims nationally. Maintain all necessary active adjusters' licenses and remain current with all CE credit requirements. Within authority limit, analyze, investigate, negotiate and resolve low to moderate severity Bond claims with active supervision by claims management. Enhance decision making skills and confidence necessary to make appropriate decisions within own claim authority and to make appropriate recommendations to management when necessary. Learn operational policies, procedures, workflow and performance standards in order to comply with all regulatory and Bond customer service standards. Be accountable for accurate documentation/information in claim file and Bond Claim Management System (BCMS). Learn and adhere to Claim documentation standards (e.g. coverage analysis, reserve and settlement rationale, current diary). Prepare reports (e.g. Large Loss Memos, quarterly claim, EC, trial, class action) to management that accurately reflect loss development, potential/actual financial exposure, coverage issues, and claim and recovery strategies. Surety: Proactively optimize pre-loss recovery opportunities through indemnitors and collateral. Management Liability: Proactively optimize pre-loss recovery opportunities through identification of potential sources of recovery, to include potential responsible party, co-conspirators, beneficiaries and any third parties (Accountants and Banking Institutions, Scrap Yards, Employment Agencies, E&O, or other insurance, etc.). Identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and claims management. Within authority limit, retain, monitor, manage and approve payments to outside counsel on routine litigation matters, actively utilizing litigation management plans and budgets. Guidance is needed for non-routine litigation. Learn and utilize negotiating skills and strategies within a litigation and non-litigation context. Keep claims management apprised of all claims being handled, seeking input and guidance, as necessary, for prompt resolution. Communicate reserve adjustments to underwriting. Learn and develop product knowledge. Gain an overall understanding of all Bond Business Units and Travelers businesses. Recognize issues with broader implications to Bond and Travelers. Represent Surety or Management Liability Claim in claim strategic initiatives (or lead team); lead Surety or Management Liability Claim strategic initiatives. Share newsletters, webinar information, case analyses, results of defense counsels legal research and/or litigation strategies with underwriting, Claim and Claim management. RESPONSIBILITIES, LEGAL SUPPORT Maintain an active license in the state of your principal office location and remain current with all CLE credits. Provide legal support to business partners. Review and analyze Bond forms to provide input on legal advice and risk analysis to underwriting. Participate in drafting indemnity agreements and riders. Review transactional documents to provide legal advice and risk analysis to business partners. Review customer contracts to provide input on legal advice and risk analysis of contract language. Provide legal advice on litigation strategies. Research legal issues for business partners and claim team. Participate in drafting indemnity agreements and riders (Surety Claim). Maintain current knowledge of relevant legal issues and trends in the surety market place through review of legal publications.

Education, Work Experience & Knowledge
0-3 years of equivalent legal experience. Insurance litigation exposure desirable.

Job Specific & Technical Skills & Competencies
COMPETENCIES, COMMUNICATION Strong communication (written and verbal), influencing, negotiating, listening and interpersonal skills to effectively develop productive internal and eventually external relationships. Effectively communicates with Bond colleagues. Ability to communicate decisions COMPETENCIES, LEGAL SUPPORT Strong legal research skills. Effectively articulates legal issues to claim team, business partners and customers. COMPETENCIES, TEAMWORK Works well independently as well as in a team environment. Effectively collaborates with Bond colleagues. Develops skills to work with peers to resolve issues by listening for understanding, discussing all issues related to the situation, and coming to a solution. COMPETENCIES, TECHNICAL ABILITY Learns claim handling practices and skills. Develops understanding of legal aspects of the business and products. Learns litigation management and budgeting practices. Develops working knowledge of Bond technology tools. COMPETENCIES - LEADERSHIP - Bond and Specialty Insurance Professional image. Respect and trust of colleagues. Well organized. Meets deadlines. Consistently demonstrates integrity and initiative. Takes accountability for development. Sense of urgency Takes ownership and responsibility for decisions and outcomes. Self-motivated. COMPETENCIES, LEADERSHIP-TRAVELERS LEADING SELF Exhibits Courage, Conviction, and Credibility Takes the lead on unpopular though necessary actions. Acts decisively to tackle difficult problems. Exhibits character through words and deeds, encourage honesty throughout the organization. Is viewed as capable, effective, and able to enlist others. Communicated Effectively and Influences Others Clearly articulates even the most complex concepts so others understand. Influences others without using formal authority. Is open to being influenced to explore new possibilities. Adjusts own style according to the demands of the situation. Applies Critical Thinking Analyzes complex issues and problems then synthesizes information to identify key issues and make decisions. Focuses on the big picture in a complex situation and relies on guiding values and intuition to arrive at the best course of action. Integrates different perspectives and ideas. Demonstrates Self-Awareness Demonstrates a strong drive to achieve with a balance of humility. Seeks and embraces candid feedback with resiliency. Reflects on and learns from experience. Admits mistakes and faults.

Physical Requirements
Operates standard office equipment. Requires extended periods of computer use. Requires extended periods of sitting.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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