About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Release Manager

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under limited supervision, Will be the primary point of accountability to the LOB technology partners and other stakeholders across the IT enterprise for the end to end Release Management lifecycle, which includes scheduling, coordination and the management of LOB releases. The releases may include application updates, operating system patches, security improvements, hardware upgrades, projects and programs. The Release Manager works collaboratively with all participants in the planning, preparation and successful execution of release day activities. The position also works with IT management to continually improve the software engineering processes and practices associated with the building, deploying and updating of software and environments. Does not manage others.

Primary Job Duties & Responsibilities
Define and implement a comprehensive release approach, including people, process and tools. Seek continuous improvement opportunities to mature the release management process (identify organizational needs, identify/deploy solutions). Create a comprehensive Release Day Execution Plan (tasks, timeframes, dependencies, owners) and manage to the plan on Release deployment days. Partner across the organization in order to assemble release scope. Manage LOB teams through release level milestones. Identify risk and drive risk mitigation actions (as needed). Identify issues and facilitate resolution. Coordinate deployment day support across LOB and the enterprise IT team.

Education, Work Experience & Knowledge
Related Bachelor degree preferred or equivalent work experience, minimum 3 years of work experience in related field. Typically has 5 or more years of experience.

Job Specific & Technical Skills & Competencies
Technical Knowledge Has a solid working knowledge of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned systems and/or projects. Has thorough working knowledge of all programming disciplines and a thorough understanding of the business that the assigned systems are supporting. Uses understanding of the business and systems environment to develop appropriate and timely solutions to daily issues. Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge. Communication Ability to communicate thoughts/designs/ideas in an unambiguous manner and adjusts communication based on audience. Exhibits active and effective communication skills with team members - including active listening, effective written and verbal communication skills. Effectively contributes and communicates with the immediate team. Able to present complex technical concepts to audiences of varying size and level. Business Knowledge & Partnership Creates an atmosphere where business partner's issues are dealt with professionally and in a timely manner. Suggests timely solutions that are based on appropriate risk tolerance, and business objectives. Facilitates timely decision making. Communicates openly and effectively in a manner consistent with the audience. Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others. Problem Solving & Decision Making Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Knows where to obtain information needed to make the appropriate decisions. Breaks a problem down to manageable pieces and implements effective, timely solutions. Is very good at identifying the problem versus the symptom. Deals increasingly with problems that require involvement of others to solve. Has the ability to reach sound decisions quickly. Carefully evaluates alternative risks and solutions before taking action. Optimizes the use of all available resources. Team Orientation Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest. Leadership Supports a distinct business unit or several smaller functions. Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are reviewed with next level manager for clarification and direction before proceeding. Planning Develops operational plans and provides task resource estimation planning. Proposes action plans that are timely, realistic and positive. Sets appropriate goals for the area and monitors progress against the plan. Delegates to maximize organizational effectiveness. Financial Awareness Able to assess the financial impact of recommended designs/solutions.

Environmental/Work Schedules/Other
Requires weekend work hours Requires overnight work hours Requires holiday work hours (Federal and religious) Requires extended periods (1 or more weeks) of travel as needed Requires travel up to 5% of time.

Physical Requirements
Operates standard office equipment Requires extended periods of computer use Requires extended periods of sitting

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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