About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Heavy Equipment Adjuster

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Reviews revisions to submitted vehicle repair estimates for over charges and relatedness. Negotiates with repair facilities repair costs. Provides advice and direction to claim handlers on claim damages.

Primary Job Duties & Responsibilities
Reviews referred shop estimates for savings opportunities. Negotiates with repair facilities on revisions to repair costs, including but not limited to: replacement labor times, repair labor, repair of a part versus replacement, alternative parts sources, customary or special discounts, tax application, betterment, paint allowances, materials costs, sublet repairs, deductible application, calculation errors and incidental expenses. Assists in team case load management. Provides claim file direction to the specialist of record on the file relative to any adjustments made to the submitted estimates. Documents all activity via team log and claim facer notations. Responds to customer inquiries, either internal or external. Assists in the resolution of complaints and problems. Develops and delivers training sessions on technical areas or often asked questions. Maintains activity log to track savings and field referrals and provides timely reports to management.

Job Specific & Technical Skills & Competencies
Strong written and verbal communication skills. Strong technical skills in vehicle construction, damage evaluation and repair methods. Time management organization.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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