About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Sr. Contact Center Technology Engineer

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities. This job is a team lead.

Primary Job Duties & Responsibilities
Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions. Prioritizes work and manages projects within established budget objectives and customer priorities. Responsible for establishing and managing to established quality control and security protocols. Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s). Leverages technology to develop, redesign and/or implement optimal technology solutions. Builds, leverages, and maintains effective alliances across technical and business community. Interacts with customers to achieve efficient, effective results. Multi-tasks, prioritizes according to business priorities and production availability requirements. Other duties as assigned.
Subject Matter Expert, with hands-on experience in Verint Call Recording, Screen Capture and other Verint products
Subject Matter Expert, with hands-on experience in Aspect Workforce Management, Productivity Manager, Real-time Adherence and other Aspect Products

Contact Center Experience with various Contact Center products, applications and platforms

Education, Work Experience & Knowledge
Bachelor's degree in Technology or a related field preferred. 5 years of experience in Technology preferred. Experience providing technical direction to project teams preferred. Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

Job Specific & Technical Skills & Competencies
Advanced knowledge of one or more of the following technical skills: Foundational IT Infrastructure Operating Systems Software Knowledge of process discipline and IDLC methodology

Environmental/Work Schedules/Other
Weekend work hours (Frequency) DOJ Overnight work hours (Frequency) DOJ Holiday work hours (Federal and religious) (Frequency) DOJ

Physical Requirements
Operates standard office equipment (Frequency) Sitting (can stand at will) (Frequency)

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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