About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Operations Analyst Claim

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under general supervision this position is responsible for: Working individually or in a team environment, assisting claim professionals and claim management carry out project tasks to develop, design, automate, compile, prepare, analyze, summarize and test information used for claim, operational, and/or financial needs. Using technology to collect, evaluate and analyze management information in order to provide observations and recommendations.

Primary Job Duties & Responsibilities
Partnering with all lines of business to understand quality objectives, business strategies and key performance indicators in an effort to provide meaningful management information and analysis to help drive line of business performance, including: Providing analytical and technical data analysis as needed; also providing weekly, monthly, annually and ad hoc reporting to assigned area. Developing, creating and implementing report standards, formats and procedures. Gathering information from a variety of sources (policies, claims, sites, etc.), and summarizing data on spreadsheets or other reports, analyzing data and making recommendations based on research and analysis. Evaluating reasonableness of data including the accuracy of underlying financial controls and operational reports. Ensuring compliance to financial standards. Identifying trends, data discrepancies or opportunities (e.g.; financial self assessment results) and providing recommended solutions and effectively communicating to appropriate leadership. Preparing and delivering detailed financial/operational analysis for all lines of business. Assisting with budget analysis to include expenses and staffing. Reviewing operational workflows, documenting findings, and providing recommended solutions for improvement. Resolving standard or complex problems including recommended process improvements. Researching statutory requests and/or financial/operational reporting requirements and providing details to management in an effort to assist with a response. Serving as subject matter expert in data analysis and the use of technology (i.e.; COGNOS, MS Office and Claim Platform applications). Partners with the line of business in the resolution of system issues related to Legal Precision and other claim applications. Assisting in resolving assigned claim or expense issues as well as completing various special projects. Assisting with onboarding and training of Operations team employees. Enterprise Contributions: Performing quality contacts to assist as a result of catastrophic claim events. Creating efficiencies by recommending alternative workflows.

Education, Work Experience & Knowledge
Bachelors degree preferred or equivalent work experience. Skilled in the utilization of appropriate information systems technology to improve the efficiency of data management reporting tools. Solid research, organizational, analysis and summarization skills. Excellent customer service and communication skills. Strong time management skills and ability to prioritize daily assignments. Must be highly organized with ability to handle multiple tasks simultaneously to meet deadlines. Strong attention to detail is a must. Demonstrates strong technical proficiency in analytical skills.

Job Specific & Technical Skills & Competencies
Excellent verbal and written communication skills required to manage customer service requests, provide information to Claim Professionals and to respond to oral and written instructions. Strong Microsoft Office (Excel, Word and PowerPoint) skills required. Ability to learn new applications in a department with the most advanced and continually improving computer platforms Working knowledge of Access a plus. Comfortable with newer and emerging technology and tools. Accountability: Takes ownership and responsibility for actions and outcomes, performance and results. Analytical Thinking: Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision-making. Change Management / Resilience: Remains energized and focused in the face of ambiguity, change or strenuous demands. Communication: Demonstrates effective verbal, written, and listening communication skills. Customer Focus: Provides service excellence to internal or external clients. Judgment / Decision Making: Exercises sound judgment, makes decisions and commits to a position. Leveraging Differences: Works with and includes people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives. Relationship Management: Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results. Teamwork: Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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