About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Release Analyst

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
BOND & SI IT is a fast moving application development organization supporting all development methodologies - waterfall, incremental and agile. The Bond Development Operations team provides support to all of Bond and Specialty Insurance's application development via the following disciplines: build & deployment, release management, change management, and access management.

BOND & SI IT is seeking an individual experienced in release/change management to join the Development Operations team. The successful candidate will have strong coordination and planning capabilities and will be responsible for day to day activities within the release management practice.

Primary Job Duties & Responsibilities
  • Manage scheduled releases end to end - from kick off to the post release retrospective, operating as a primary point of accountability for our LOB technology partners and other stakeholders across the IT enterprise
  • Lead Bond IT through release production implementation plans and execution for assigned releases
  • Work with the application development teams through all phases of the development lifecycle, to remove barriers to software delivery and ensure smooth implementations of application version and off-version releases.
  • Work with application development teams to develop schedule of changes for assigned releases.
  • Hold application development teams accountable for adhering to release management schedules and processes.
  • Manage tracking and reporting of release & change metrics and the associated details.
  • Comply with Enterprise Change Management (ECM) standards and related procedures across development, system test, user acceptance testing and production environments. Includes coordinating, creating, approving and monitoring of required change (Remedy) tickets.
  • Drive continuous improvement in the release management arena. Look for improvement opportunities within our standard activities, make suggestions, vet with appropriate staff and implement.
  • Be an active participant in change.

Education, Work Experience & Knowledge
Related Bachelor degree preferred or equivalent work experience, minimum 1 year of work experience in related field. Typically has 3 or more years' experience.

Job Specific & Technical Skills & Competencies
Technical Skills Has a working knowledge of capabilities and direction of technology, coupled with a knowledge of the technology required and the needs of business environment necessary to support assigned systems and/or projects. Has working knowledge of all programming disciplines and an understanding of the business that the assigned systems are supporting. Uses understanding of the business and systems environment to develop appropriate and timely solutions to daily issues. Has tactical knowledge of varying technologies and has the ability to make decisions based on that knowledge. Communication Able to communicate thoughts/designs/ideas clearly. Exhibits active and effective communication skills with team members - including active listening, effective written and verbal communication skills. Contributes and communicates with the immediate team. Able to adjust communication style to various audiences. Able to present technology concepts to audiences of varying size and level. Business Knowledge & Partnership Deals with business partner issues professionally and in a timely manner. Communicates openly and effectively in a manner consistent with the audience. Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others. Problem Solving & Decision Making Developing sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Obtains information needed to make the appropriate decisions. Able to implement effective, timely solutions. Can identify the problem versus the symptom. Has the ability to reach sound decisions quickly. Can evaluate alternative risks and solutions before taking action. Team Orientation Maintains partnerships across the organization and is able to influence peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest. Leadership Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures. Results are guided by manager for clarification and direction before proceeding. Planning Contributes to operational plans and task resource estimation planning. Proposes action plans that are timely, realistic and positive. Sets appropriate goals for the area and monitors progress against the plan. Financial Awareness Has budget awareness for an organizational unit. Is responsible for expense control for the releases. Can identify risk and impact of budget changes. Responsible for important and confidential information.

Environmental/Work Schedules/Other
Requires weekend work hours Requires overnight work hours Requires holiday work hours (Federal and religious) Requires extended periods (1 or more weeks) of travel as needed Requires travel up to 5% of time.

Physical Requirements
Operates standard office equipment Requires extended periods of computer use Requires extended periods of sitting

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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