About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.


Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Assign Auto Physical Damage claims to appropriate field appraisers and independents including Mendota and Legacy St Paul claims. Coordinate and monitor appraiser activities to ensure prompt inspections and maximization of appraisal resources.

Primary Job Duties & Responsibilities
1. Assign Auto Physical Damage claims (CL and PL) to appropriate field appraisers and independents including Mendota and Legacy St Paul claims.
2. Proactively follow-up on pending appraisals for assignment, upload and/or status. Maintain contact with and track appraisers throughout the day. Coordinate activities i.e., scheduling, alerting/assigning them to new assignments in a given territory etc. Balance daily workloads and shift resources as necessary to achieve optimal productivity.
3. Manage assignments within dedicated territories, including Independent Appraisers (IA). Ensure compliance with claim strategies.
4. Accurately input information into claim system.
5. Consistently provide superior customer service to internal and external customers.
6. Direct information in real-time to appropriate system or staff.
7. Identify opportunities to remap/realign territories to be more effective and communicate proposal to local leadership.
8. Document changes to assignments in file notes.

Education, Work Experience & Knowledge
High School diploma or equivalent. Two or four year college degree a plus.Some claim and/or dispatcher experience preferred.

Job Specific & Technical Skills & Competencies
Strong communications skillsMust have strong keyboard skills and PC experience in Windows environments, including Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.

Environmental/Work Schedules/Other
1. Strong customer focus.
2. Strong communication and telephone skills. Must be able to communicate both orally and in writing in a clear and concise manner.
3. Demonstrated ability to establish and maintain cooperative and effective working relationships with those contacted in the course of work.
4. Solid organizational skills, with the ability to prioritize, problem solve, manage multiple assignments and meet deadlines.
5. Strong detail orientation.
6. Ability to determine geographic locations, including map reading ability.
7. Must be a self starter with ability to work well as part of a team and independently.
8. Ability to negotiate and manage effectively with conflict.
9. Flexibility and willingness to participate in a rotating shift to include day into early evening hours with some weekend hours.
10. Demonstrated sense of urgency.
11. Demonstrated ability to analyze situations accurately and adopt an effective course of action.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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