About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Strategic Initiatives Director

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
The primary responsibility of the Director, Strategic Initiatives is to provide consulting and analytic support to the leadership team in the development and execution of major projects and initiatives to enable achievement of the business plan.

Primary Job Duties & Responsibilities
Responsibilities include:

Small Commercial Operations:
  • Understands the near and long term business objectives of the Small Commercial BU's
  • Partners with multiple disciplines (Operations, Product, UW, Distribution IT, etc,) and can understand, digest and interpret changes that will have impact across the small commercial organization and within operations
  • Owns the strategic plan for Small Commercial Operations priorities and execution
  • Integrates with Business Insurance Operations planning and execution
  • Aligns SME/Business Readiness resources to support BU changes such as with process, systems, and product
Business Insurance (BI) Operations:
  • Understands near and long term business objectives of BI operations and is able to understand impacts and works to overcome challenges with execution
  • Drives delivery and demonstrates detail ownership of components of enterprise multi-year plan for greater effectiveness and efficiency across operations
Project/Initiative Support:
  • Aligns project leadership and other project support to Small Commercial Ops and broader BI Ops initiatives
  • Ensures projects are properly scoped and cost/benefit analysis work is completed with a high degree of confidence
  • Ensures project management includes the appropriate level of documentation, communication, governance, and oversight (direct, stakeholder, etc.)
  • Ensures projects meet the business objective and are completed in accordance with plan
Budget / Finance:
  • Oversees the Small Commercial Operations business planning and budgeting process
  • Monitors actual cost vs. plan and works with field leaders to ensure we stay on plan
  • Helps to create/support a culture of 'more with the same, or more with less'
Capacity planning:
  • Oversees capacity planning and execution
  • Monitors and evaluates ongoing accuracy of forecasted plans for staffing across field and business centers
Policy / Procedure / Compliance:
  • Ensures FRC policy and procedures management meets the organization's needs.
  • Ensure that our policies, procedures, controls, and test of controls, are adequate to maintain compliance with state and federal regulators.
Business Continuity & Audit:
  • Ensures Small Commercial Ops and Small Commercial BU staff are prepared for business interruption events. Works with Enterprise BC lead to ensure BC plans are adequate and regularly tested.
  • Ensures Small Commercial Ops leadership is prepared to respond appropriately when faced with a business interruption event.
  • Provides single point of contact across small commercial operations to ensure successful completion of audits

  • Leads and supervises direct report team.
  • Engages in all related leadership practices and expectations.

Education, Work Experience & Knowledge
Bachelors degree; MBA preferred

Job Specific & Technical Skills & Competencies
Strong communication skills; verbal, written and platform skills.
Advanced PowerPoint and Excel skills. Access skills a plus.
Advanced analytical and problem solving skills.
Advanced knowledge of financial analysis.
Proven project management skills.

Preferred Qualifications
7+ years business experience
Knowledge of property casualty insurance helpful
Strong understanding of insurance industry and market dynamics

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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