About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

QA Manager

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Plans at an operational level and manages the effective use of resources. Leads assigned staff to implement and/or maintain a medium system or multiple smaller systems and/or assigned project(s).

Primary Job Duties & Responsibilities
Manages to the operational plan for assigned information systems and/or projects of business unit significance Transforms business specifications into cost-effective information systems applications through resource/staffing plans, prioritizes work and manages within established budget objectives Provides the division and business areas management with timely and accurate information regarding the performance of the assigned system(s) Responsible for all aspects of human resource management of staff

Education, Work Experience & Knowledge
Technical Knowledge:
- Has thorough working knowledge of all programming disciplines and a thorough understanding of the business that the assigned systems are supporting.
- Uses this understanding of the business and systems environment to develop appropriate and timely solutions to daily issues.
- Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge.
- Has thorough understanding of staff responsibilities, abilities and development needs

Business Knowledge & Partnership:
- Creates an atmosphere where business partner's issues are dealt with professionally, and in a timely manner.
- Suggests solutions that make sense and improve the performance of the assigned systems.
- Ensures customer's perspective is understood to optimize system(s) support of the business goals.
- Communicates openly and effectively in a manner consistent with the audience.
- Recognizes the importance of superior quality in providing a competitive edge.
- Ensures that reports are precise, timely and accurate

Problem Solving & Decision Making:
- Demonstrates sound analytical and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further manipulated.
- Once decisions are made, is able to follow the management plan and direct activities to obtain intended results.
- Breaks a problem down to manageable pieces and implements effective, timely solutions.
- Takes input from several sources, decides if all the information needed is available and moves to a decision.
- Openly and directly confronts conflict until resolved

Team Orientation:
- Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
- Balances team and individual responsibilities.
- Exhibits objectivity and openness to others' views.
- Gives and welcomes feedback.
- Puts success of team above own interest

- Supports a distinct business unit or several smaller functions.
- Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures.
- Results are reviewed with next level manager for clarification and direction before proceeding

Planning and Project Management:
- Identifies those unit tasks that are most important and maintains a clear sense of priorities and the larger picture.
- Anticipates and effectively responds to changes in workload and resources.
- Is able to influence management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge

Human Resource Management:
- Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others.
- Able to balance the workload of team members and supervise individuals of varying abilities.
- Able to identify the talents of others and match them to the tasks that will best suit the unit goals and/or provide growth for the individual.
- Able to assess and identify employee development and put together a training plan for the individual.
- Responsible for the accurate and timely completion of staff performance evaluations and development planning.
- Recruits and retains effective staff members.
- Demonstrates a capacity to recognize, value and respect differences across a diverse work force

Job Specific & Technical Skills & Competencies

Preferred working knowledge of:
- HP Unified Functional Test
- HP Quality Center/ALM
- Microsoft SharePoint
- Selenium
- SmartBear SoapUI

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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