Quality Control Spec Team Lead

Springfield, Ohio
Not Specified
Oct 14, 2016
Dec 13, 2016
Job Type
Not Specified
Career Level
Not Specified

The Quality Control Specialist Team Lead is responsible for Quality Control Reviews, Project Support, Coaching and Development of a team. Communicates any identified trends or escalated findings to management

QC Reviews – 75%

  • Inspects transactions performed by associates or automated systems to identify any deviations from procedures or required system requirements
  • Captures/Identifies all detected opportunity conditions into the QC System of Record
  • Works in a multi-client environment with different service requirements unique to each client
  • Works in a multi-function environment with different service levels, client system platforms and internal operating systems
  • Interprets procedures and procedure modifications/adds as communicated, applies QC standards based on procedures and executes these standards over an array of clients. Making timely decisions when a quick response is required
  • Collects information, if required, to better understand issues and opportunities
  • Maintains confidentiality
  • Consistently meets deadlines and requirements

Project Support – 10%

  • Provide subject matter expertise when launching a new project or service.
  • Assist with the development of new QC initiatives.
  • Support and assist with on-going Quality Control initiatives.
  • Support, Participate and Lead (if required) in calibration sessions as required.

Coaching – 10%

  • Provide subject matter expertise when answering questions from the Team.
  • Mentor and coach new associates
  • Assist in orienting, training, assigning and checking the work of QC Team

Communication – 5%

  • Communicates clearly in written and verbal communication

About Assurant

Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers' needs.

Our businesses — Assurant Solutions and Assurant Specialty Property — serve customers and clients in the United States and select worldwide markets. All of our employees are dedicated to the same goal: Working with integrity, innovation and dedication so that customers are glad they chose Assurant when it matters most.

Learn more by clicking on www.Assurant.com

  • High School Diploma
Previous Experience
  • 4-5 years of insurance related experience or similar activity outside the organization. Knowledgeable / Expertise in all the duties of the QC Specialist, relevant area of Quality Control. Knowledge of company products and services. .