About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Claim Rep Auto Damage Specialist

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under moderate supervision, this position will review and respond to demands for damages from other carriers' subrogation pursuits, municipalities and/or other third party requests. This position will be responsible for the validation and remediation of the front line coverage determination, investigation, and auto damage liability (negligence) assessment as well as reviewing and adjusting damages related to third party property damage claims. This includes interpreting and applying laws and statues for multiple state jurisdictions. This role will be responsible for responding to any arbitration demands in an appropriate and timely manner and will engage in negotiations as appropriate with the other party to resolve claims yielding an optimal outcome. The position will provide support to other parts of Auto Line of Business when needed. This position does not lead others.

Primary Job Duties & Responsibilities
-Analyze and apply policy conditions, provisions, exclusions and endorsements pertinent to various auto damage claims, recognizing jurisdictional nuances. -Verify and evaluate liability and damages within jurisdictional regulations, reviewing appropriate records and documentation and conducting `next tier- investigation if necessary. -Establish indemnity and expense incurreds timely and update throughout the claim as appropriate, ultimately leading to the appropriate payment on each claim using approved tools and resources. -Develop and continually update a plan of action, documenting claim file activities in a clear and concise manner to bring claim to a timely resolution, managing file inventory through maintenance of an effective diary system. -Negotiate adverse subrogation recoveries with carriers, other responsible party(s), and other legal representatives or attorneys on liability and/or damages, including but not limited to : labor rate, replacement labor times, repair labor, alternative parts usage, customary or special discounts, betterment, paint allowances, material costs, sublet repairs, total loss actual cash value evaluations, maximization of salvage recovery, rental, mitigation and control of charges and expenses, appropriateness of titling decisions, taxes and fees, deductible application, calculation errors and incidental expenses. -Prepare and document accurate vehicle/equipment damage appraisals according to applicable regulatory and company guidelines, and electronically audit vehicle estimates utilizing technical expertise and information gathered to accurately determine physical damage claim value using company recognized resources, estimating and evaluation software received directly from shops or from other carriers. -Collaborate and communicate with internal claim partners to determine the most appropriate outcome, providing new facts as they become available and an analysis of their impact on the liability and settlement options. -Professionally communicate and provide exceptional service to other carriers and internal customers appropriately considering information that may be personal and/or confidential and fulfilling Special Account Considerations instructions. -Achieve and maintain appropriate technical expertise, certifications and regulatory required licenses through successful completion of company and industry classes and training to ensure compliance with all insurance department regulations and applicable laws. -Provide operational intelligence to Travelers business partners through accurate data reporting. -Develop and deliver training sessions on technical areas or frequently asked questions as requested. -Support other parts of auto Line of Business such as Auto Blend or Appraisal Estimate Review when needed. -Occasional overnight travel for training as needed. -Other duties as assigned.

Education, Work Experience & Knowledge
High School degree or GED required Bachelors degree or business experience preferred. Working knowledge in auto damage liability (negligence assessment) and /or auto appraisal is preferred.

Job Specific & Technical Skills & Competencies
Knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word Strong mathematical and negotiation skills Demonstrated ownership attitude and customer centric response to all assigned tasks. Strong teamwork skills Strong verbal and written communication skills. Attention to detail ensuring accuracy. Ability to work in a high volume, fast paced environment managing multiple priorities Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate. Competency Levels: Analytical Thinking Intermediate Judgment/Decision Making Intermediate Communication Intermediate Negotiation Intermediate Insurance Contract Knowledge Intermediate Principles of Investigation Intermediate Value Determination Basic Settlement Techniques Basic Auto Technical Basic

Environmental/Work Schedules/Other
Travel - Occasionally for Training May occasionally require ability to work flexible schedules including evening and/or weekend hours

Physical Requirements
Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously Standing - Frequently Use of Keyboards, Sporadic 10-Key - Continuously

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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