About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Business Systems Analyst

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Travelers Claim IT is searching for a skilled Business Systems Analyst (BSA) professional who is eager to take part in cultivating an environment where transparency, speed, quality and innovation are at the forefront. As we embark on our transformational journey, this role will require thoughtful BSA engagement and leadership which will help drive the team to better outcomes.

Under general supervision, the Business Systems Analyst is responsible for working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies.
The Business Systems Analyst is able to successfully transition to unfamiliar business and systems domains with minimal guidance.
This job typically does not lead others. May act as a team lead on small to medium sized initiatives. The Business Systems Analyst may provide limited coaching to less experienced analysts.

The ideal candidate is detail oriented and is willing to learn the business and participate in documenting the business process flows. In addition, this individual will need to create the necessary business requirement artifacts in support of the development efforts. They will work synergistically with the core delivery team to define, develop and implement business application solutions. This individual must have strong communication skills and business acumen as well as knowledge of the formal Software Development methodologies.

Primary Job Duties & Responsibilities
Responsible for the success of the Requirements Definition Process for assigned work with general supervision;
o Elicit, analyze, specify and communicate business, system and implementation requirements.
o Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
o Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
o Effectively communicate requirements conflicts to project leads, assist with conflict resolution.
o Ensure that requirements are understood and approved by all stakeholders.

Manage requirement traceability and changes throughout the project lifecycle.

Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution.

Measure and track quality of business analysis work.

Participate in determining how requirements will be approached and managed for a particular project following enterprise and division best practices.

Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.

Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives. Bring alternative perspectives and influence consensus among stakeholders.

Effectively verifies and validates requirements; ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need.

Continuously strives to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery. Embrace feedback and opportunities for process improvement.

Simultaneously supports multiple initiatives as assigned.

Perform other duties as assigned.

Education, Work Experience & Knowledge
Typically has a Bachelor degree in Business, MIS or other related field) Typically has a minimum of 3 years experience in business systems analysis or equivalent role. 5+ years experience developing and supporting business technology systems.

Job Specific & Technical Skills & Competencies
- Analytical Thinking: Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
- Facilitation: Uses and adjusts style and technique to assist group process and understanding.
- Communication: Demonstrates effective verbal, written, and listening communication skills.
- Teamwork: Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
- Relationship Management: Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
- Business Perspective: Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
- Technology: Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
- Conflict Management: Brings conflicts into the open and resolves them collaboratively.
- Change Management / Resilience: Remains energized and focused in the face of ambiguity, change or strenuous demands.
- Risk Taking: Identifies, assesses, manages and takes intelligent risks to attain objectives

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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