About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.

Claim Tech Dir & Counsel Bond

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Assume leadership role by leading training, technical, operational and customer support projects targeting Claim Executives, Claim Counsel and Claim Representatives. Effectively manage all assigned Bond & Financial Products (Bond) claims, typically of higher severity or complexity. Support Bond business by being a resource to resolve claims, build and maintain productive relationships with claim personnel, underwriters, agents, and brokers. Interact and collaborate with Bond colleagues and other critical internal/external business associates.

Primary Job Duties & Responsibilities
Maintain all necessary active adjusters licenses and remain current with all CE credit requirements. Within authority limit, independently analyze, investigate, negotiate and resolve highest severity and/or most complex claims. Qualify for and utilize highest level of claim authority based on expertise. Make appropriate recommendations to management when necessary. Work closely with management to develop procedures, policies and objectives. Assure that all policies and procedures, including compliance, regulatory and Bond performance and customer service standards are met or exceeded. Be accountable for accurate documentation/information in claim file and Bond Claim Management System (BCMS) and adhere to Claim documentation standards (i.e., coverage analysis, reserve and settlement rationale, current diary). Prepare reports (e.g., Large Loss Memos, quarterly claim, EC, trial, class action) for management that accurately reflect loss development, potential/actual financial exposure, coverage issues, and claim and recovery strategies. Proactively pursue recovery opportunities through indemnitors and collateral or through identification of potential sources of recovery, to include potential responsible party, co-conspirators, beneficiaries and any third parties (Accountants and Banking Institutions, Scrap Yards, Employment Agencies, E&O, or other insurance, etc.), if applicable. Within authority limit, retain, monitor, manage and approve payments to outside counsel. Set litigation strategy consistent with business objectives, actively utilizing litigation management plans and budgets. Consistently apply superior negotiating skills and expertise to drive terms and conditions consistent with business standards and claim resolution strategy, including when the matter is in litigation. Keep management apprised of status of claims which are beyond authority level. Communicate large reserve adjustments, high-exposure/high sensitivity losses, claim trends, legal decisions and issues which may impact product line to both claim and underwriting management. Lead the mentoring of less experienced colleagues in developing and implementing claim resolution strategies. Recognize issues that could impact not only Bond, but also the Travelers enterprise. Represent claim unit in Bond Claim strategic initiatives (or lead team). Maintain knowledge of coverage, law, legislative and industry-related initiatives and judicial trends. Proactively manage tendered litigation in surety to ensure that Bond & Financial Products? financial interests are being protected by tender counsel. LEGAL SUPPORT 1. Maintain an active license in the state of your principal office location and remain current with all CLE credits. 2. Provide high quality, cost-effective legal support to business partners. 3. Review and analyze bond forms and provide legal advice and risk analysis to underwriting. 4. Draft and negotiate indemnity agreements and riders. 5. Review complex transactional documents and provide legal advice and risk analysis to business partners. 6. Review complex/significant customer contracts and advise underwriting and business partners of legal risks of contract language to underwriting. 7. Provide legal advice on litigation strategies on all litigation. Manages complex and higher severity litigation. 8. Provide research on legal issues for business partners and claim team. 9. Draft, or lead teams in drafting, internal topic documents (white papers, 50 state surveys, BCCLs) at request of management. 10. Maintain current knowledge of relevant legal issues and trends in the surety/ management liability market place through review of legal publications and attendance at industry events. Estimated travel required 10-20%. Various locations considered.

Job Specific & Technical Skills & Competencies
1. Five or more years of recent public company directors and officers claim experience. 2. 10-15 years of experience in management liability claims/coverage. 3. Strong communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop/maintain productive internal and external relationships. 4. Effectively communicates and collaborates with Bond colleagues. Works on complex matters with colleagues and management. 5. Possesses ability and expertise to communicate difficult decisions. 6. Presents a positive, professional image of the company through demonstrated expertise and knowledge of the company, its products and services. 7. Frames issues and solutions for claimants, counsel, underwriters, agents, brokers, colleagues and management. 8. Convinces/persuades others with confidence to influence outcome of interactions through sound judgment and decision making. 9. Exhibits leadership skills during the claim process and working with internal and external constituents. 10. Experience with public speaking.

Environmental/Work Schedules/Other
COMPETENCIES TEAMWORK 1. Sets an example for effective working relationships with peers and managers within and across organizational lines. 2. Builds strong teams of internal and external resources that are technically competent and characterized by a high level of coordination and trust to resolve claim matters. 3. Balances individual needs with Business Unit goals and fosters cooperation throughout the team. 4. Works with peers to resolve issues by listening for understanding, discussing all issues related to the situation, and coming to a solution. 5. Assists in recruiting candidates for open positions and training new and experienced Claim Executives/Counsel. COMPETENCIES TECHNICAL ABILITY 1. Superior proficiency in all assigned bond products and in handling complex claims. 2. Superior expertise in all aspects of the business and products. 3. Provides training/mentoring on litigation management and budgeting tools. 4. Assures compliance with litigation management and budgeting plans. 5. Develops and drives legal and claim strategies within area of responsibility. Makes solid recommendations to management when outside authority. 6. Uses all Bond technology tools proficiently.COMPETENCIES LEADERSHIP BOND & FINANCIAL PRODUCTS 1. Acts as a role model in supporting Bond Claim objectives. 2. Technical resource to employees and customers. 3. Considered 'go to' person. 4. Leads in the training and mentoring of less experienced employees. 5. Sets clear direction by defining goals and priorities. 6. Sense of urgency. 7. Takes ownership and responsibility for decisions and outcomes. 8. Shares success with the team. 9. Professional image. 10. Respect and trust of colleagues. 11. Well organized. 12. Meets deadlines. 13. Consistently demonstrates integrity, initiative and innovation in achieving results. 14. Takes accountability for development. 15. Sets high standards for self and others. 16. Self-motivated. 17. Acts like an owner and models ownership behavior to other team members. 18. Encourages team members to reach their full potential. 19. Relinquishes ownership of workload as needed to focus on other key projects COMPETENCIES LEADERSHIP-TRAVELERS LEADING SELF Exhibits Courage, Conviction, and Credibility Takes the lead on unpopular though necessary actions. Acts decisively to tackle difficult problems. Exhibits character through words and deeds, encourage honesty throughout the organization. Is viewed as capable, effective, and able to enlist others.Communicates Effectively and Influences Others Clearly articulates even the most complex concepts so others understand. Influences others without using formal authority. Is open to being influenced to explore new possibilities. Adjusts own style according to the demands of the situation. Applies Critical Thinking Analyzes complex issues and problems then synthesizes information to identify key issues and make decisions. Focuses on the big picture in a complex situation and relies on guiding values and intuition to arrive at the best course of action. Integrates different perspectives and ideas. Demonstrates Self Awareness Demonstrates a strong drive to achieve with a balance of humility. Seeks and embraces candid feedback with resiliency. Reflects on and learns from experience. Admits mistakes and faults.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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