Level 2 Desktop Support Technician

Rocklin, California
Not Specified
Oct 14, 2016
Dec 13, 2016
Job Type
Not Specified
Career Level
Not Specified

Title_Level 2 Desktop Support Technician_

About the OrganizationAmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage.

PositionLevel 2 Desktop Support Technician

LocationCA, Rocklin1


L2 Support tech (Desktop Support Tech)The Desktop Support Technician reports to the Director of Information Technology and is part of a multi-person team responsible for providing technical support to all local and remote users. This position will take ownership of incoming requests via email and telephone and will be responding to complex desktop, application, network and telephone issues, escalating when appropriate . This position is also responsible for supporting and managing the builds and life cycle of all desktop PCs and mobile devices. The position will be cross-trained in some network, virtualization and server operations to assist senior staff where appropriate. Required Skills:
  • 2+ years experience supporting Windows 7/10 systems.
  • 2+ years experience supporting Microsoft Office suite.
  • 2+ years experience supporting Active Directory and Exchange environments.
  • Working knowledge and experience with desktop imaging solutions.
  • Familiarity of basic networking principals and protocols.
  • Understanding of generally accepted enterprise IT practices.
  • Understanding of virtualization and remote access methodologies.
  • Familiarity with VOIP based phone systems.
  • Passion for helping people and solving problems.
  • Ability to manage tickets, work, and time with minimal supervision
  • Exceptional trouble-shooting skills. Desired attributes: Associates or Bachelor's Degree, MCP, A+ or other industry support-related certifications. Experience supporting users in an Insurance of Finance related environment. BTIS, INC. an AmTrust Company

    Open Date10/13/2016

    Position Requirements+ A+ Certification highly desirable
  • Experience with Windows XP/7
  • Knowledgeable in Microsoft Office Applications
  • Hands on experience with Adobe Acrobat, VPN Clients, Imaging (Ghost, WDS)
  • Working knowledge with Helpdesk Ticketing Systems (TrackIt preferred )
  • Troubleshoot and installation of Laptops/PC, printers, and copiers

    Experience with the following desirable:+ Experience working with Active Directory
  • Printer Servers
  • Windows Servers
  • Basic Networking ( TCP/IP )
  • Avaya Phones
  • Microsoft MCP ( MS Certifications )


    Req NumberINF-16-00037

    Shift-not applicable-

    Number of Openings1

    Employee Referral Eligible

    Employee Referral PayoutThis position is currently accepting applications.