Level 2 Desktop Support Technician

Cleveland, Ohio
Not Specified
Oct 14, 2016
Dec 13, 2016
Job Type
Not Specified
Career Level
Not Specified

Title_Level 2 Desktop Support Technician_

About the OrganizationAmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage.

PositionLevel 2 Desktop Support Technician

LocationOH, Cleveland

DescriptionThe level 2 technician will work with Corporate Desktop/Level 2 and local IT teams to support end users. This will include Printer, laptop, PC, copier, remote desktop, and application support for user-base. Duties include but are not limited to:
  • Oversee all aspects of the desktop environment for large groups of employees
  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
  • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required

    Open Date10/13/2016

    Position Requirements+ A+ Certification highly desirable
  • Experience with Windows XP/7
  • Knowledgeable in Microsoft Office Applications
  • Hands on experience with Adobe Acrobat, VPN Clients, Imaging (Ghost, WDS)
  • Working knowledge with Helpdesk Ticketing Systems (TrackIt preferred )
  • Troubleshoot and installation of Laptops/PC, printers, and copiers

    Experience with the following desirable:+ Experience working with Active Directory
  • Printer Servers
  • Windows Servers
  • Basic Networking ( TCP/IP )
  • Avaya Phones
  • Microsoft MCP ( MS Certifications )


    Req NumberINF-16-00034

    Shift-not applicable-

    Number of Openings1

    Employee Referral Eligible

    Employee Referral PayoutThis position is currently accepting applications.