Default Service Specialist

Austin, Texas
Not Specified
Oct 14, 2016
Dec 13, 2016
Job Type
Not Specified
Career Level
Not Specified

Assurant Field Services is a field service provider uniquely positioned to align with its clients' goals of lowering risks. Parent company Assurant, a Fortune 500 company, has a long history of partnerships with industry leaders in mortgage servicing by providing specialized insurance products and risk management expertise. AFS, as part of Assurant, reinforces the principle that protecting and preserving assets will reduce exposure to risk for its clients. Assurant Field Services manages exposure to risk by implementing proactive measures at every stage of the asset lifecycle, from first notice of default through REO disposition. We have a position open in Austin, Texas for a Default Services Specialist with the opportunity to work Remote. This position will have Day-to-day interaction with Clients, Listing Agents, and Vendors. This person will be Initiating and following up on all initial services to preserve the value of the client property. You will be required to assist in assigning work to vendors nationally and following up until completion. This will also require interacting with Listing Agents, Clients, and Vendors for initial & recurring service completion. You will also have a portfolio of properties and managing multiple clients, vendors and agents as needed. Finally, you will be working closely with teammates & other AFS departments to ensure exceptional customer service Key responsibilities include:
  • Utilizes AFS' order and tracking system to update job progress on the following:
    • Initial services
    • Recurring services
    • Documents notes in the system
  • Handle client needs and manage day-to-day client interfacing to include
    • Direct communication with the client via phone and email
    • Preparing review history
    • Interaction cross-departmentally
    • Knowledge of departments duties and what they can do to help
  • Understand clients' processes be able to take action accordingly
    • Full understanding of client SLAs and expectations
  • Escalate any advanced issue to Senior DSS and/or Supervisor as needed
  • Some reporting duties as directed
    • Initial bids as necessary
    • Review reports for
    • Identify and report process gaps
    • Other duties as assigned

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • HS Diploma
  • 2 years of general work experience
  • 2 years experience working with Microsoft Excel and Outlook
  • Ability to type 25 wpm

Preferred Experience, Skills and Knowledge:

  • Bachelor's degree preferred
  • 1 year previous mortgage, banking, property management, leasing, and customer service experience preferred
  • 1 year previous experience with HUD, FHA and GSE preferred
  • Self-directed and motivated with limited supervision
  • Solid decision making skills
  • Solid written and oral communication skills
  • Detail oriented
  • Ability to remain calm in high pressure situations
  • Flexibility is a key component of this position.The candidate must be able to adapt to the changes initiated by both Assurant and the client
  • Problem solving skills and the ability to adapt to shifting priorities
  • Good organizational skills and the ability to complete multiple complex tasks and meet deadline