QC Appraisal Advocate

Indianapolis, Indiana
Not Specified
Oct 13, 2016
Dec 12, 2016
Customer Service
Job Type
Not Specified
Career Level
Not Specified
StreetLinks Lender Solutions offers an innovative and differentiated suite of valuation solutions and appraisal services for mortgage industry professionals nationwide. Our commitment to quality and service, combined with our unique partnership approach to clients and appraisers, sets us apart as the nation's premier appraisal management company (AMC). At StreetLinks, we believe in producing valuation solutions that are number one in quality and service. Today, with the full support of Assurant, we continue to expand and enhance our appraisal services to maintain the highest level of quality available on the market while serving as a true solution partner to our clients and appraisers. Our companies strive to bring innovation and positive change to the industry, working together to deliver a comprehensive suite of valuation solutions that covers the loan cycle from origination to final collateral disposition.
We have a position open in either our Indianapolis, IN office or Tampa, FL office for an QC Appraisal Advocate. As a functional Subject Matter Expert (SME), the QC Appraisal Advocate assist QC front line Associates to resolve complex issues within a service center to a defined pre-underwriting process for mortgage related appraisal products with the objective to verify their compliance to USPAP, Fannie Mae, Freddie Mac and Client Specific Reporting guidelines. The QC Appraisal Advocate will adhere to industry regulated Appraiser Independence Protocols while communicating directly with Appraisers and Client Escalated Contacts to coordinate appropriate report stipulations and revision requests in order to meet completion deadlines for the expedient delivery of a compliant product. Key Responsibilities
  • Serve as a functional SME resource on industry changes, appraisal product knowledge, appraisal principles and practices for clients and internal associates.
  • Act as an immediate resource to assist associates with appraisal related questions.
  • Provide high level, expert support for clients and appraisers as related to Quality Control, appraisal report inquiries and general industry guidelines.
  • Accept inbound calls when a StreetLinks panel Appraiser requests a conversation with a licensed appraiser.
  • Review escalated appraisals to verify compliance to USPAP, Fannie Mae, Freddie Mac, and Client Specific guidelines.
  • Assist Client Advocates regarding escalated appraisal concerns.
  • Communicate with Quality Control Department Managers when made aware of client concerns and/or issues.
  • Attending client conference calls as functional SME
  • Assist in evaluating complex fee requests from Appraisers
  • Assist in evaluating the competency of Panel Appraisers assigned complex orders.
  • Identify and communicate with management, geographic trends noted in the industry.
  • Track and report questions on escalated appraisals to provide feedback on training needs.

Basic Qualifications
  • High School Diploma or GED required
  • Current Licensed Appraiser
  • 2 years' of experience using Microsoft Outlook, Word, Excel, data-entry, and internet
  • Candidate must be National USPAP certified
Preferred Qualifications
  • 2 year Associate Degree preferred
  • Ability to speak clearly and persuasively; listens and gets clarification
  • Ability to work independently and need little supervision
  • Communicates effectively both orally and written
  • Ability to handle multiple priorities and meet deadlines in a fast paced environment
  • Ability to interact with peers and managers with tact and diplomacy
  • Intermediate computer skills including multi-screen capability
  • Team spirited, but able to work individually as well.
  • Regular timely attendance is an essential job function
  • Candidate must have completed a minimum of 2 years of field experience as a Licensed Appraiser
  • Work hours can include M-F 8am-9pm, Regular schedule will be provided by manager. Occasional required Saturday based on business needs