Sales Agent I

Miami, Florida
Not Specified
Oct 13, 2016
Dec 12, 2016
Job Type
Not Specified
Career Level
Not Specified
As part of an inside call center sales team, the Direct Sales Agent will have responsibility for selling property and casualty insurance via inbound calls, consistent with Assurant policies and best practices. Assurant Specialty Property is a leading provider of insurance services in partnership with financial institutions, mortgage lenders, manufactured home sellers, auto finance companies, property managers and their customers. Current clients refer their customers so no prospecting or cold calling is involved. Successful candidates will have the ability to thrive in a fast-paced, sales oriented environment where performance is rewarded. Direct Sales Agents will be required to have and/or obtain and maintain a Property & Casualty or Personal Lines insurance license for the states in which we do business. Assurant provides extensive paid training and licensing application fees to assist with the licensing process. In addition, Direct Sales Agents receive a base salary along with a generous incentive plan, company-subsidized group benefit plans (including health insurance eligibility on the first day of employment), stock purchase plan, and many additional benefits. The Miami campus offers on-site childcare and elementary school, fully-equipped gym, drycleaners, and credit union. Individual work schedules will vary and may include evening and/or Saturday hours. Primary Job Accountabilities/ Responsibilities Responsible for making sales presentations and selling our products and services in a fast-paced inbound call center environment.
  • Meet and exceed individual and team sales goals, following operational processes and procedures.
  • Follow proven scripting to deliver compelling sales presentations.
  • Identify needs, gather information, address and overcome customer objections and process transactions as appropriate.
  • Manage challenging client situations while maintaining composure and following best practices.
Respond to customer inquiries, assist and educate customers on the company, and identify opportunities to sell our products and services.
  • Appropriately escalate customer requests and situations requiring further assistance when necessary according to guidelines.
  • Manage multiple priorities and balance workload based on business needs. Responsible for meeting deadlines and quality standards.
  • Build and maintain effective internal and external working relationships. Request information and/or provide updates as needed.
Maintain and update product knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate. Participate in continuing education opportunities and maintain license requirements. Basic Qualifications
  • High school diploma or GED
  • 1 year related customer service, sales, and/or telemarketing experience
Other Qualifications
  • Excellent verbal and written communication skills
  • Ability to multi-task, problem-solve, and work in a fast-paced environment
  • Self-disciplined, resilient, and motivated to succeed and grow professionally
  • Demonstrated proficiency with basic computer skills including moving between multiple computer screens while entering data
  • Ability to work in a sales position where you must meet quality goals while working in a call center environment, (i.e. sitting in a workstation answering back to back telephone calls and using a computer and head set)
Preferred Qualifications
  • 2 years of call center and/or insurance industry experience
  • Understanding of call center environment and the importance of meeting service standards
  • Proven ability to meet sales goals
  • Florida Property & Casualty (2-20) or Personal Lines (20-44) license
Bilingual (English-Spanish)