Help Desk Support

Sunrise, Florida
Not Specified
Oct 13, 2016
Dec 12, 2016
Job Type
Not Specified
Career Level
Not Specified
Classification: Contract Assignment

Reports To: Supervisor, IT Operations

Based in Sunrise Florida, with a secondary location in Sarasota Florida, Team Focus Insurance Group (Team Focus) serves the property and casualty (P&C) insurance industry, most prominently through subsidiaries which include MacNeill Group (MGA, wholesale broker,
and company/program management), Focus Technologies (core administration software solutions and BPO services) and Capacity Insurance Company (risk).

Team Focus is a privately held company, with over 300 valuable team members. We are “ensuring your success” by putting almost 70 years of insurance experience to work every day. Our unique, value-oriented approach to business is just one way Team Focus demonstrates
true dedication to growth through the collaborative success of customers, partners and team members. We are seeking a professional to join a team where collaboration is rewarded and where the success of the organization is shared with our team.

Job Summary: This contractual position provides desktop support for all end users. Provides configuration, maintenance and troubleshooting for a Windows server environment, and supports all company third party applications.

Essential Functions

• Solve end user issues from start to finish.

• Must be familiar with basic Help Desk best practices and procedures.

• Maintain certain server applications with the support from System Engineers

• Must be able to sit for extended periods of time and perform concentrated, high volumes of work.

• Must be able to take direction and work well with others.

• Must be able to work under the stress of deadlines.

• Must be able to concentrate and perform accurately.

• Must be able to react to change productively and to handle other tasks as assigned.

• Must be able to lift/handle documents and materials, up to 20 lbs.

• Must be able to come to work promptly and regularly.

• Work overtime as requested, be on call, and work a scheduled Saturday shift.

Additional Responsibilities:

• Responsible for the administration of the telephone system.

• Responsible for the management of Desktop Software Licensing.

• Establishes and maintains effective professional working relationship with co-workers and every level of management.

• Respond to Help Desk calls received during and after hours.

• Performs other duties as may be assigned.

Minimum Requirements:

• Must possess at least 2 years of experience working in a Microsoft environment.

• Must have strong knowledge of Window XP/W7 Workstations.

• Must have good knowledge of Microsoft Office 2003/2007 installations and operation.

• Must have good knowledge of Symantec Backup exec.

• Must have good knowledge of Windows 2003/2008 server.

• Must have working knowledge of Exchange 2010/Active Directory Administration.

• Must have experience with Imaging software or unattended setup of OS.

Minimum Education:

• High School Diploma or GED

• Higher level learning in Computer Science desired

• Knowledge of ITIL or Service Desk methodologies desired

Knowledge, Skills, and Abilities:

• Must be a motivated self-starter.

• Must be able to work in teams.

• Must have excellent troubleshooting skills.

• Must have excellent verbal and written communication skills.

• Must have experience with network and telephone cabling troubleshooting.

• Must have basic knowledge of LAN and WAN technologies.

• Must have experience with networked printer setup and troubleshooting.

• Ability to work well with others, cooperatively, professionally, and courteously.

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