IT Systems Engineer - Conferencing Technology Engineer
Progressive Insurance  •  Colorado Springs, Colorado  •  Posted: 10/12/2016


IT Systems Engineer - Conferencing Technology Engineer

Job Number: 138378

Join a place where innovation and creativity are a way of life— and love what you do.

Why Progressive? We're a company that doesn't stop until a job is finished, with a goal to consistently test our limits and exceed expectations. As a member of our IT group, you'll have the opportunity to work on market-changing projects in a dynamic, collaborative environment where innovative thinking is encouraged.

IT Systems Engineer – Conferencing Technology Engineer

The Infrastructure Engineering and Delivery team within Enterprise Technology Services is looking for a Lead-Level Conferencing Engineering Specialist to join the team. In this role, you will lead designing and managing the Unified Communications Conferencing environments at Progressive. You will be responsible for evaluating, designing, configuring and implementing hardware and software components within assigned technology areas or projects. You will work with the SME (Subject Matter Expert) to help maintain technical roadmaps and assist in project forecasting. Additionally, you will lead research and development efforts pertaining to development of new features and capabilities.

This position is open to candidates in both Cleveland, OH and Colorado Springs, CO.

Responsibilities include:

  • Coordinating work with engineering and operational staff to evaluate, design, and deploy changes to conferencing standards that optimize service quality and employee productivity

  • Serving as the technical point of escalation for audio, video, and web conferencing services

  • Ensuring that the tools and processes are in place to manage performance, capacity, availability, and quality

  • Providing feedback to improve workgroup effectiveness

In addition to the technology aspects of the job, the successful candidate will be expected to display the following:

  • Excellent attention to detail

  • Dependable production engineering skills

  • Desire to promote the ETS - Infrastructure Engineering & Delivery organization

Excellent understanding of all operational support processes and escalation processes


  • Associate's degree in an Information Technology or related discipline (Computer Science, Software Engineering, Math) and 6 years related work experience with operating system hardware and/or software and components

  • In lieu of a degree, a minimum of 8 years of experience with IT infrastructure in a large IT environment with many categories of devices, infrastructures, and operating systems; experience could include mainframe and/or distributed environments

  • Excellent interpersonal and communication skills with the ability to interact effectively with others, which could include levels of management and external vendors

  • The ability to work in a team-oriented environment and independently organize work resources from current team or other teams to solve technical problems

  • Excellent organization skills with the ability to work on multiple projects and/or assignment simultaneously

  • The ability to support department goals that align with current and future Company objectives and initiatives

  • Excellent negotiation skills with the ability to find successful resolutions for complex issues, escalating those that require management involvement, when necessary

  • Able to work in a fast-paced environment with tight deadlines and changing priorities

Preferred Skills:

  • Video, Voice, Web Conferencing, and IP Telephony Technologies

  • Unified Communications Protocols (SIP, RTV, WebRTC, H.264, and H.323)

  • Audio Visual Conference Room System Design and Installation

  • Familiarity with Audio/Video Products from Polycom, Crestron, Extron, and manufacturers of large displays

  • Multimedia and Live Event Production and Broadcast

  • Microsoft Skype for Business Infrastructure and Clients

  • Microsoft Office 365 – Skype for Business Online / Skype Federation

  • Microsoft Skype for Business Plugin for VDI

  • WebEx, GoToMeeting, etc.

  • Actiance Vantage or similar archiving platforms

  • Qumu or Production Video on Demand experience

Progressive Offers:

  • Gainshare bonus program of up to 30% of base salary. Gainshare is a bonus program given to all employees based on company profitability

  • Comprehensive benefits (medical, dental, vision, life) and a 401k plan

  • Ongoing training, tuition assistance and opportunities for career advancement

  • Award winning, inclusive environment with Employee Resource Groups

  • Flexible shifts, casual dress, and great corporate culture

  • Child care subsidy

  • On-site clinical care and fitness center

Relocation assistance to Colorado available; learn more about all Colorado Springs has to offer.

Relocation assistance to Northeast Ohio available; learn more about all Cleveland has to offer.

Showcase your unique skills and technical prowess at a company named to the CIO 100 and InformationWeek 500 lists!

Apply Now:

Apply now and find out what it's like to be valued for the talent and passion you invest in all that you do.

Here are a few things to keep in mind when applying with us:

  • You'll be asked for information around your employment history and educational background

  • After applying, you are able to monitor your status in the recruiting process on your profile

  • A recruiter will contact you by email or phone if you are under consideration for a current position

  • This position requires candidates to meet company requirements on our online assessment test

  • Candidates must pass a comprehensive background check

Equal Opportunity Employer

Sponsorship is not available for this position. Progressive generally does not sponsor foreign national candidates for work authorization except for positions that in Progressive's determination require highly specialized knowledge and for which candidate sponsorship is appropriate.

Job: Information Technology

Primary Location: United States-Colorado-Colorado Springs

Schedule: Full-time

Employee Status: Regular

Job Title:
IT Systems Engineer - Conferencing Technology Engineer
Not Specified
Job Type:
Colorado Springs, Colorado