At Progressive, our diverse group of more than 26,000 talented professionals come from all walks of life and all fields of business— spanning six large corporate offices and hundreds of smaller claims and legal offices around the country.
Whether it's the pride of working for a successful, Fortune 200 Company or the enjoyment of experiencing a unique work environment every single day—you'll soon find out there are a lot of perks to working here.
Progressive is a place where innovation and collaboration are a way of life, where hard work is celebrated and rewarded, where you can see what you're truly made of … and love what you do.
Join a place where innovation and creativity are a way of life— and love what you do.
Why Progressive? We're a company that doesn't stop until a job is finished, with a goal to consistently test our limits and exceed expectations. As a member of our IT group, you'll have the opportunity to work on market-changing projects in a dynamic, collaborative environment where innovative thinking is encouraged.
IT Systems Engineer – Conferencing Technology Engineer
The Infrastructure Engineering and Delivery team within Enterprise Technology Services is looking for a Lead-Level Conferencing Engineering Specialist to join the team. In this role, you will lead designing and managing the Unified Communications Conferencing environments at Progressive. You will be responsible for evaluating, designing, configuring and implementing hardware and software components within assigned technology areas or projects. You will work with the SME (Subject Matter Expert) to help maintain technical roadmaps and assist in project forecasting. Additionally, you will lead research and development efforts pertaining to development of new features and capabilities.
This position is open to candidates in both Cleveland, OH and Colorado Springs, CO.
Coordinating work with engineering and operational staff to evaluate, design, and deploy changes to conferencing standards that optimize service quality and employee productivity
Serving as the technical point of escalation for audio, video, and web conferencing services
Ensuring that the tools and processes are in place to manage performance, capacity, availability, and quality
Providing feedback to improve workgroup effectiveness
In addition to the technology aspects of the job, the successful candidate will be expected to display the following:
Excellent attention to detail
Dependable production engineering skills
Desire to promote the ETS - Infrastructure Engineering & Delivery organization
Excellent understanding of all operational support processes and escalation processes
- Associate's degree in an Information Technology or related discipline (Computer Science, Software Engineering, Math) and 6 years related work experience with operating system hardware and/or software and components
In lieu of a degree, a minimum of 8 years of experience with IT infrastructure in a large IT environment with many categories of devices, infrastructures, and operating systems; experience could include mainframe and/or distributed environments
Excellent interpersonal and communication skills with the ability to interact effectively with others, which could include levels of management and external vendors
The ability to work in a team-oriented environment and independently organize work resources from current team or other teams to solve technical problems
Excellent organization skills with the ability to work on multiple projects and/or assignment simultaneously
The ability to support department goals that align with current and future Company objectives and initiatives
Excellent negotiation skills with the ability to find successful resolutions for complex issues, escalating those that require management involvement, when necessary
Able to work in a fast-paced environment with tight deadlines and changing priorities
Video, Voice, Web Conferencing, and IP Telephony Technologies
Unified Communications Protocols (SIP, RTV, WebRTC, H.264, and H.323)
Audio Visual Conference Room System Design and Installation
Familiarity with Audio/Video Products from Polycom, Crestron, Extron, and manufacturers of large displays
Multimedia and Live Event Production and Broadcast
Microsoft Skype for Business Infrastructure and Clients
Microsoft Office 365 – Skype for Business Online / Skype Federation
Microsoft Skype for Business Plugin for VDI
WebEx, GoToMeeting, etc.
Actiance Vantage or similar archiving platforms
Qumu or Production Video on Demand experience
- Gainshare bonus program of up to 30% of base salary. Gainshare is a bonus program given to all employees based on company profitability
- Comprehensive benefits (medical, dental, vision, life) and a 401k plan
- Ongoing training, tuition assistance and opportunities for career advancement
- Award winning, inclusive environment with Employee Resource Groups
- Flexible shifts, casual dress, and great corporate culture
- Child care subsidy
- On-site clinical care and fitness center
Relocation assistance to Colorado available; learn more about all Colorado Springs has to offer. https://www.youtube.com/watch?v=aaNs-OfNL6E
Relocation assistance to Northeast Ohio available; learn more about all Cleveland has to offer. https://www.youtube.com/watch?v=56p2ENKC1Bw
Showcase your unique skills and technical prowess at a company named to the CIO 100 and InformationWeek 500 lists!
Apply now and find out what it's like to be valued for the talent and passion you invest in all that you do.
Here are a few things to keep in mind when applying with us:
- You'll be asked for information around your employment history and educational background
- After applying, you are able to monitor your status in the recruiting process on your profile
- A recruiter will contact you by email or phone if you are under consideration for a current position
- This position requires candidates to meet company requirements on our online assessment test
- Candidates must pass a comprehensive background check
Equal Opportunity Employer
Sponsorship is not available for this position. Progressive generally does not sponsor foreign national candidates for work authorization except for positions that in Progressive's determination require highly specialized knowledge and for which candidate sponsorship is appropriate.
Job: Information Technology Primary Location: United States-Colorado-Colorado Springs Schedule: Full-time Employee Status: Regular