Customer Service Call Center FT
- Career Level
- Not Specified
AAA EAST CENTRAL is looking for an energetic, driven, and talented individual to join our team in a full time customer service role that is available in the Emergency Road Service department at the office located at 5700 Brecksville Rd. Candidates must be available to work 40 hours per week in the afternoon and evening 4pm-12:30am. Must be available to work weekends and holidays. This position pays between $11.00 and $12.00 based on call center experience.
We are looking for ERS Service Counselors to provide exceptional customer service while handling a high volume of member requests for road service.
* Receive requests for emergency road service via telephone, responding to each call with professionalism, empathy, and assurance.
* Request pertinent information and enter data into an automated dispatch system with a high degree of accuracy. Use software programs to aid in mapping the member location and capturing tow destinations.
* Respond to members regarding arrival times, delays, products or services, and policies. Utilize problem-solving skills to satisfy member requests and/or complaints.
* Recognize and pursue opportunities to cross sell memberships, promotions, battery service or other programs.
* Perform additional job-related duties as assigned by management.
THE IDEAL CANDIDATE
* HS Diploma or GED.
* Previous call taking experience highly preferred.
* Computer and software experience.
* Ability to communicate clearly and effectively.
* Ability to work in a fast-paced, high-stress environment.
* Ability to read maps. Geographic knowledge of AAA Club territory preferred.
* Must pass criminal background check and drug screening.
PLEASE APPLY DIRECTLY TO:
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