- Career Level
- Not Specified
At American National we put our core values of financial strength, integrity, respect, service and teamwork at the heart of everything we do. If you share these values and would like to grow your career at a strong, respected company, here's an opportunity for you.
American National is seeking an experienced Programmer Analyst for our historic Galveston, TX location. This role supports our company call centers through the interactive voice response technology and customer service user interfaces.
Major Responsibilities and Duties:
Write well designed, testable, and efficient applications to support various call centers; including web applications, user interfaces, and interactive voice response system
Ensure designs are in compliance with specifications.
Apply current programming standards and methodologies to all relevant projects and activities.
Keep current with existing and emerging technologies
Provide expertise in the full software development lifecycle, from conception and design to testing.
Integrate software application with other systems (Avaya phone system, backend systems)
Graduation from college or university with a Bachelor's degree in computer science, or related field and four (4) years of experience in programming and systems design OR an equivalent combination of education and/or experience
Special Knowledge/Skills Needed:
Thorough understanding of structured programming principles, system analysis techniques, system design, industry standard testing principles, and system implementation
A solid understanding of how web applications work including security, session management, and best development practices
Strong background in developing UIs to create exceptional user experiences
Aggressive problem diagnosis and creative problem solving skills
Strong communication, public relations and interpersonal skills
Commitment to excellent customer service and product development
Strong team skills and the ability to work independently
Ability to manage priorities and tasks in a fast-paced work environment
These skills are a plus:
IVR Application Development experience using Avaya Dialog Designer, Avaya Orchestration Designer
Knowledge of Avaya Voice Portal Management System, Avaya Experience Portal
American National was started in 1905 in Galveston, TX, and also has offices in League City, TX, Springfield, MO, and Albany, NY. We offer life, accident and health insurance; property/casualty insurance for personal lines, agribusiness and targeted commercial businesses; and retirement, annuities and pension plan products.
We're committed to our employees and clients alike. If you want a long, rewarding career, if you want a chance to be a part of something big and if you want to make a difference in people's lives, then we want to hear from you.