Westfield Group Job Template Header

Company Overview

Westfield is a great place to work and grow in your career. Our success depends upon the people we employ…individuals who embrace a winning vision of sharing knowledge, building trust and providing support for the team

Westfield provides a broad portfolio of insurance and financial services backed by knowledgeable employees and a network of more than 1,000 professional independent insurance agencies. Westfield operates in 21 states for property and casualty insurance and 31 states for surety. Westfield is one of the nation’s Top 50 Property & Casualty insurance companies, one of the top writers of farm insurance in the country, and the largest writer of contract performance bonds in Ohio.


Casualty Claim Representative

Job Description


You will be challenged. Rewarded. And valued for your unique experience, background and perspective.

Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield Insurance, you will quickly learn that protecting our customer’s future by delivering on our promise to help restore lives and rebuild businesses when the unexpected happens is at the heart of what we do. Building relationships and caring about people has been part of our culture since 1848. Be a part of a team that recognizes and appreciates those who take initiative, know how to elevate an idea and can innovate and seek opportunity in a changing world.

Duluth, GA

Salary Range: $49,114 - $56,482 - $63,848

Description: Works within specific limits and authority on casualty claim assignments of moderate technical complexi ty. Determines coverage and investigates, analyzes, negotiates and settles claims while delivering quality customer service in a high volume, low to moderate complexity work environment.

Essential Functions (not an all inclusive list):
1. Coverage/Investigation/Liability - Determines whether or not proper coverage exists for the type of claim assigned. Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and damages, and makes decisions, where appropriate, on claim resolution. Monitors ongoing case development for appropriateness.
2. Damages - Determines the value of the physical damage of property, automobiles, or injuries through inspections and use of appropriate tools. Obtains all necessary documentation to support claim evaluation. Recognizes claim file exposures and escalates appropriately.
3. Communication - Maintains effective and ongoing communications with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel.
4. Customer Service - Ensures customer service excellence. Responsible for the customer and agent experience associated with assigned claims.
5. Reserving/Reporting - In accordance with Westfield’s reserving philosophy, establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience. Completes appropriate reports so that the current status of the claim is clearly documented at all times.
6. Negotiation/Settlement - Within decision making authority, negotiates timely and appropriate settlements with insureds, claimants, vendors, attorneys, and other insurance companies. Refers claims exceeding authority to appropriate leader or complex claims specialist with recommendations.
7. Travels as often as needed including regular utilization of fleet vehicle in order to cover assigned territory. This may involve traveling on short notice or other daily driving duties as assigned regardless of location.

Desired Qualifications:
1. Ability to handle casualty claims with exposure up to $25,000.
2. 2 or more year’s equivalent claims adjusting/industry related experience or five years as a Claims Administrative Assistant.
3. Strong oral, written, and interpersonal communication skills.
4. Proficient use of various core systems, office and computer equipment and software packages.
5. Insurance industry designation such as AIC, SCLA, CPCU, etc.
6. Valid driver’s license and a driving record that conforms to company standards.
7. Bachelor’s Degree or commensurate experience.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).
* Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail etc.
* Ability to travel as required.
* Ability to operate an automobile within the parameters of the driving policy.
* Ability to drive for extended periods of time, under a variety of conditions, including night driving.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work-life balance, recognition, and learning and career development are all part of a rewarding career with Westfield Insurance.

To learn more about Westfield and the opportunities available, please visit us at www.westfieldinsurance.com

We are an equal opportunity employer/minority/female/disability/protected veteran.

Salary Range: US$49114.0 - US$63848.0 per year