Insurance Sales & Service Representative
- Career Level
- Entry Level
The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Primary Duties and Responsibilities (details of the basic job functions):
Provide support to the Field Sales environment by developing and servicing existing accounts, performing outbound prospecting and retention calls, processing applications, renewals and amendments and resolving customer problems. Provide price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. Respond to inquires and explain product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various membership and insurance products. Recognize and promote cross-sales opportunities within the context of servicing a change to an existing member’s policy and provides efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures.
Provide support to Agents by assisting customers with questions and service related problems for existing accounts and performing outbound prospecting calls to members and non-members in order to provide sales leads. Provide advanced technical and product information in response to the customer’s questions and/or problems to ensure achievement of quality and customer service goals. Rewrite and reinstate insurance policies according to underwriting and business rules. Requote and initiate paper or point of sale transactions required to amend or add insurance coverage (change address, etc.). Contact members or insured regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
- College level coursework, certification or equivalent (i.e., continuous learning).
- Possession and maintenance of appropriate Health insurance sales license
- PC software applications (Word, Excel, etc.)
- Investigation and resolution of sales related problems.
- Outbound prospecting calls
- The Auto Club Group membership services and products.
- The Auto Club Group insurance product features.
- The Auto Club Group subsidiary products.
- Equity and group billing.
- Insurance computer software applications (PPS, POS, IMS, IPM)