Technical Account Representative-Graphic Design Focus
- Career Level
- Not Specified
RLI's Surety division is looking for a Technical Account Representative to work in our Peoria, IL home office. The main duties of this position will include:
-Provide frontline customer support to customers and employees relating to surety automation systems.
-Create marketing material and design forms to support surety automation systems.
-Assist sales initiatives by promoting surety products and automated solutions to existing customers and prospects.
-Gather and analyze system and bond type requirements from management, external users, and other third-party entities for implementation in the automated surety system.
-Coordinate with other departments to discover, research, test, and implement solutions to automation issues experienced by customers and third-party entities.
-Conduct online and in-person training sessions on surety applications to existing customers and prospects.
-Assist in special projects and other duties as neededRequired Skills
-Familiarity with/knowledge of XML.
-Ability to utilize available tools such as Adobe Output Designer, Adobe Acrobat, Adobe InDesign, Adobe Photoshop and and Adobe LiveCycle Designer.
-Ability to market and sell RLI and Surety products to customers.
-Ability to communicate professionally and effectively to external customers regarding automated surety processes.
-Ability to use analytical methods in surety automation processes to find workable solutions.
-Ability to assist with sales presentation to customers and create documentation to support the presentations.
-Ability to communicate findings and recommendations to internal contacts, customers, and third-party entities on surety matters.
-Ability to use software to summarize and analyze large amounts of data.Required Experience
Requires a bachelor's degree in business, graphic design, communications, computer science, or a similar field with 1-2 years of related experience in a similar field or position preferred.Job LocationPeoria, Illinois, United StatesPosition TypeFull-Time/Regular