Network Operations Analyst
- Career Level
- Not Specified
Teamwork. Integrity. Dedication.
Together, we make a difference.
If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place. AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 11,000 employees in 21 states, we provide legendary service to 14 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.
Monitor, manage and restore service delivery for networks (data and voice), servers, mainframes, UNIX systems, e-commerce, email, online applications and computer services to end users. Assist in the implementation of changes to the production environment and the resolution of computer related problems providing immediate recovery of services. Provide coordination for internal and external escalation of issues.
Experience in Level 2 service restoration in a heavily virtualized Windows 20xx servers and UNIX operating systems environment required. Knowledge of a multi-platform data center with emphasis on distributed systems preferred, MVS Z/OS operating system, JES2 subsystem knowledge a plus. Working experience of data center best practices in the areas of operational procedures, operational process, enterprise problem and change management. Ability to perform problem resolution procedures on integrated information platforms such as Windows 20xx servers, Unix and associated storage systems, including system software troubleshooting and computing system utilities. Has understanding of communication protocols such as TCP/IP, NETBIOS and SNA. Based on provided procedures, is able to IPL, IML or boot multiple platforms. Candidate must be customer service oriented with excellent oral and written communication skills. Effective listening and team participation is a must. Business degree in computer science, computer operations, or data processing desired. 5-10 years' experience in integrated systems support and/or job recovery functions acceptable. Microsoft, ITIL or other applicable certifications desirable; track courses towards certifications are considered.
Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
* Health Coverage for Medical, Dental, Vision
* Paid time off including Vacation, Illness and Holidays
* Life Insurance
* Disability Coverage
* 401k Savings Plan
* Employee Discounts
* Career opportunities across multiple business lines and states
'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'
AAA is an Equal Opportunity Employer.
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