Claims Manager - Aviation

Dallas, Texas (US)
Competitive compensation and benefits package
Oct 04, 2016
Dec 03, 2016
Job Type
Full Time
Career Level

Management and oversight of all aviation claims and designated claims staff – internal and external.  Assist in the continued planning and development of profitable operations of a nationwide aviation business segment within Hallmark Financial Services.  

The Aviation Claims Manager key duties will be to lead and manage a highly effective and efficient aviation claims organization. Develop and manage a highly skilled team of adjusters; and produce a technically superior, consistent, claim product; while providing industry leading customer service.

Key Responsibilities:

  • Produce a technically superior, consistent, claim product;
  • Achieve key metric performance measurements;
  • Plan and manage to an annual ULAE and FTE budget;
  • Develop and manage a highly skilled team of claim professionals – both in house and field;
  • Develop an aviation claims audit program for aviation and space  lines of business issued by the company;
  • Develop an aviation audit program for IAs and TPAs investigating or managing aviation or space claims for the company
  • Develop and implement a modular aviation and space claims training program;
  • The management of the existing aviation and space panel counsel program for aviation and space claims;
  • The development of aviation and space claims management best practices;
  • The development of SLAs for all vendors used by aviation and space claims;
  • Particpate in the development of aviation and space management KPIs;
  • Manage to 100% compliance of  current SOX controls for aviation and space claims;

Other Responsibilities:

  • Attend and participate various senior claims management meetings;
  • Manage or participate in various sub-committees for enterprise claims;
  • Provide monthly KPI and claim metrics reports to the CCO;
  • Manage the  vendor relationship for aviation and space claims; and provide monthly vendor KPIs to the senior claims management team and CCO;
  • Coordinate monthly aviation underwriting/claims meetings;
  • Maintain appropriate state adjuster licenses; and maintain annual required CE credits;

Education, Experience, Knowledge and Skills: 

  • Possess a comprehensive understanding and knowledge of state and federal laws applicable to claims arising from commercial aviation or space lines of business underwritten by Hallmark underwriting entities
  • Active Pilot license preferred
  • Possess a strong technical expertise in the investigation and management of aviation and space claims
  • Possess a broad understanding of the aviation industry and aviation and space policy(s) language/coverage applicable to aviation and space  claims
  • Possess solid experience in management of an aviation claims operations with strong business knowledge of commercial insurance financial, IT, and operations
  • Ability to understand business needs and translate into actionable business objectives with thoughtful communications to others
  • Detail oriented with the ability to work in a team environment and be flexible to daily changing needs and job duties
  • Ability to analyze and problem solve, working closely with others to coordinate and complete projects
  • Excellent oral, written and interpersonal communication skills
  • Strong presentation skills
  • Ability to successfully manage in a high pace, dynamic work environment
  • Ability to effectively build consensus with claims management business leaders
  • Ability to execute and deliver projects and solutions on time
  • Ability to be able to review process(s) and determine opportunities for improvement
  • The ability to manage time, meet deadlines and prioritize
  • Bachelor’s degree from a four-year college or university. Juris Doctorate preference although not essential
  • Eight (8) to ten (10) years of relative aviation industry experience;
  • Excellent MS Office, Word, Power Point, and Excel expertise
  • Business travel as required

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