Brokerage Analyst - Insurance

Northbrook, Illinois
Not Specified
Oct 04, 2016
Dec 03, 2016
Customer Service
Job Type
Not Specified
Career Level
Not Specified

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Job Description

The Ivantage Brokerage Team is responsible for handling agent inquiries related to the Allstate Expanded Market High Value Home Program. The team is primarily accountable for providing exceptional service to all EAs who contact Ivantage by promptly handling their sales and service needs. The team also handles projects or other call-team initiatives as appropriate.

The Brokerage Analyst provide day-to-day consultation and support to agency owners who participate in the Allstate Expanded Market programs and assist with projects to drive continuous process improvements on the High Value Home Team.

Program Consulting & Service

  • Provides exceptional service and support to Allstate agency owners.
  • Demonstrates a reasonable level of understanding of insurance product knowledge and processes.
  • Answer high volume of inbound phone calls and emails.
  • Resolves issues of basic to moderate complexity using judgment, decision making, creative thinking and problem solving abilities.
  • Supports Ivantage sales goals and initiatives by actively educating and engaging agents in the various programs, promotions and technology solutions available to them.
  • Learns new programs quickly.
  • Consults regularly with agency owners regarding service and capacity needs.
  • Demonstrates an ability to influence others when actions need to be taken to address agent/policyholder issues.

Compliance Support

  • Uses prudent judgment in every day interactions to uphold Ivantage Anti-trust requirements (not sharing competitor information with Allstate), licensing requirements (decipher whether or not a licensed professional is required to handle an inquiry), and producer licensing and enrollment requirements

Program & Process Design / Improvement

  • Owns and implements process improvement initiatives of moderate complexity.
  • Makes decisions or recommendations on the best course of action for new processes or procedures.
  • Proactively identifies process/service improvement opportunities.
  • Analyzes feedback gained from interactions with vendors, policyholders, and agents for trends or patterns, and makes decisions on how the trends translate into business insights for others that help to identify program gaps and/or improve existing programs. Provides data that helps to analyze vendor performance according to agent and policyholder experiences for improvement opportunities and adherence to Service Level Standards.
  • Attends meetings to provide routine information (employee information, department reviews)
  • Presents pre -developed material as needed

Job Qualifications

  • High School Degree. College Degree preferred.
  • Property & Casualty insurance license preferred
  • Minimum 1-3 years of prior Property & Casualty insurance experience
  • Strong communication skills both written and oral

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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