Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality typesReceive incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, warranty terms and conditions, service calls, and general questionsMaintain a continual working knowledge of our client's products, services and promotionsDeliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and resolve their issuesResearch, respond and resolve customer issues in a timely fashionRetrieve information from our systems (based on customer inquiry) and communicate information back to the customer in a clear and educated mannerDocument all customer information, communications and sales in CRM systemBe available to work any shift in a 24/7 call center that is offering great compensation We are looking for engaging, empathetic, results-driven, customer service focused individuals to build a rewarding long-term career with us. If you have a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills, we are looking for you! This is an entry-level Customer Service position in our Contact Center.
Title_Customer Service Representative-Call Center_
About the OrganizationAmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage.
PositionCustomer Service Rep
DescriptionWarrantech Corporation, a division of AmTrust Financial Services, is currently seeking experienced Bilingual and Non-bilingual Customer Service Representatives for its Bedford, TX call center location. Customer Service Representatives will be responsible for handling all incoming calls to our warranty call center. Warrantech provides innovative extended service plans and warranty programs to retailers, dealers, distributors and manufacturers in numerous consumer and automotive markets.
The ideal candidate must be able to:+ Assist Warranty/Insurance customers by providing the highest level of service
Duties will include the following:+ Handling our customers' first report of claimsTaking status calls on claimsAnswering general questions regarding the Terms & Conditions of a Protection Plan
Position Requirements+ High school diploma or GED equivalentSome college preferredOne year of customer service experience in a call center environment, preferably dealing with complaint resolution and escalation calls is preferredShould have a knowledge and strong understanding of call center metricsAchieve a minimum score of “meets” on all hiring assessments requiredProficient computer and data entry skills with proficiency in Windows based programs and superb navigational skillsAbility to operate dual screens with the ability to multi-task and follow proceduresInsurance and/or Warranty experience preferred but not requiredMastery of the English language, both written and verbalAbility to think independently and make decisionsProfessional telephone etiquette and excellent oral and written communication skillsBackground that supports consistent employment and job stabilityWillingness to learn and a passion for helping peopleStrong attention to detail, dependability and follow throughFlexibility to adapt to changes in a growing organizationSelf-motivated, positive attitude, and a love for hard workBackground and/or drug test may be required
Benefits:+ Great compensationWe offer a truly comprehensive, competitive and affordable benefits packagePTO (Paid Time Off)401k This is an extremely important position as you will be working directly with our customers, representing our partner's brands, where customers expect to discuss their claim with someone who will not only handle it knowledgably, effectively, and efficiently; but also someone who is genuine and makes the customer feel at ease at the conclusion of the call. _Qualified candidates will be contacted by a member of our Human Resources Department for further consideration._
Number of Openings15
Employee Referral Eligible
Employee Referral PayoutThis position is currently accepting applications.