Review and verify repair costs using standard “national labor guides” (including labor rates and time) to ensure estimates are within approval guidelines; as well as other resources such as, technical bulletins, recalls, system comments, and other requirements are properly used during the adjudication process.Verify repair information to determine if coverage is within the guidelines of the service contract.Determine if a field inspection is necessary based on cause of failure and cost estimates submitted by repair facility.Document all interactions, research, verifications and other claim-related information in the database system.Interface with customers, agents, dealers, and other relevant parties to complete all investigations of claims.Review claims using the adjudication process established by department.Partner with other departments, claim adjusters, and management staff to identify to options that support claims resolution and approval.Contribute to team overall success by meeting and/or exceeding performance metrics, goals, and objectives.Maintain a continual working knowledge of our client's products, services and promotionsAbility to solve problems and deal with a variety of complex situations where limited standardization exists.Research, respond and resolve issues in a timely fashion.Retrieve information from our systems and communicate information back to the customers, dealers, repair facilities, and vendors in a clear and educated manner. We are looking for analytical, problem solving, results-driven, and solutions-focused individuals to build a rewarding long-term career with us.
Title_Automotive Mechanical Claims Adjuster- Hourly Position_
About the OrganizationAmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage.
PositionAuto Appraiser /Adjuster
DescriptionWarrantech Corporation, a division of AmTrust Financial Services, is currently seeking experienced Automotive Mechanical Claims Adjuster with ASE Certification preferred, for its Bedford, TX call center location. The Claims Adjuster position will be responsible for handling all interactions with our customers, inspectors, repair facilities, and part vendors to support our auto warranty call center. Warrantech provides innovative extended service plans and warranty programs to retailers, dealers, distributors and manufacturers in numerous consumer and automotive markets. The ideal candidate must be able to:
(LOOKING FOR BI-LINGUAL SPANISH AND NON-BI-LINGUAL)+ Ability to probe and troubleshoot mechanical breakdown claims to determine whether customer complaint, repair facility diagnosis, and failed parts meets the criteria for approval based on the terms and conditions of the extended service contract.
Duties will include the following:+ Handling claims on a daily basisPartnering with repair facilities to determine coverage of repairs, costs, and approval +
Working in a call center environment focused on handling calls daily with expected performance metrics, handle times, and volume
Position Requirements+ High school diploma or GED equivalentSome college preferred +
ASE Certification or Manufacturer's equivalent preferred+ Minimum 2 years hands-on automotive repair and diagnosis experienceHeavy mechanical breakdown knowledgeParts and Labor Guide familiarityExcellent negotiation skillsAbility to read, analyze, and interpret general business correspondence or technical proceduresComplete all Center Assessments with a score of 80% or higherProficient computer and data entry skills with proficiency in Windows based programsAbility to operate dual screens with the ability to multi-task and follow proceduresMastery of the English language, both written and verbalAbility to think independently and make decisionsProfessional telephone etiquette and excellent oral and written communication skillsBackground that supports consistent employment and job stabilityWillingness to learn and a passion for helping peopleStrong attention to detail, dependability and follow throughFlexibility to adapt to changes in a growing organizationSelf-motivated, positive attitude, and a love for hard workBackground and/or drug test may be required
Benefits:+ Great compensationWe offer a truly comprehensive, competitive and affordable benefits packagePTO (Paid Time Off)401k This is an extremely important position as you will be working directly with repair facilities, dealers, vendors, inspectors, and customers, representing our partner's brands, where customers expect to discuss their claim with someone who will not only handle it knowledgably, effectively, and efficiently; but also someone who is genuine and makes the customer feel at ease at the conclusion of the call. _Qualified candidates will be contacted by a member of our Human Resources Department for further consideration._
Number of Openings2
Employee Referral Eligible
Employee Referral PayoutThis position is currently accepting applications.