Digital Insights Analyst

Lincoln, Rhode Island
Not Specified
Oct 03, 2016
Dec 02, 2016
Job Type
Not Specified
Career Level
Not Specified
Location: Lincoln, RI (Digital Experience)

Are you looking for a job in a growing industry with new products, new markets and new technology?

With locations across the country, Amica Mutual Insurance Company offers opportunities to join this dynamic field with a financially strong and respected insurance provider. Amica, based in Lincoln, RI, is a national writer of auto, home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, offers a full line of life insurance products.

We are recognized as a leader in customer service and credit this success to our 3,500 employees in 44 offices across the country. Our benefits package includes high-quality medical, dental and vision coverage, short-term and long-term disability insurance and more.

Our office in Lincoln, RI is seeking an experienced Digital Insights Analyst to join our research, reporting and analytical efforts. The selected candidate will collaborate with management, other analysts, design and usability teams to monitor and optimize Amica's digital channels (web sites and mobile applications). Candidates are required to have a broad knowledge of data and analysis, and have experience in consolidating, analyzing and presenting cross channel data to extract and present actionable business insights.

Job Functions and Responsibilities:

• Gather/document metrics requirements and create reports based on internal customer needs
• Maintain existing and develop new digital channel activity reports and analyze the data within
• Build/enhance existing dashboards that provide insights into channel performance and the customer experience
• Utilize various systems/tools to build and manage events, tags and dashboards
• Test and validate underlying tags, events and data
• Carry out various customer, digital channel and market research projects
• Conduct cross channel user behavioral analysis and provide action-oriented recommendations to management

Job Requirements:

• Bachelor's degree and at least 2 years relevant experience with mobile/web based digital analytics
• High attention to detail
• Exceptional communication, written, verbal, and presentation skills
• Proven problem solving, quantitative and qualitative analytical skills with the ability to form hypotheses and draw meaningful patterns and insights from multiple data sources
• Proficiency in MS Office including Powerpoint, Excel, Access or other spreadsheets and database programs
• General understanding of mobile/web development programming languages (HTML, JavaScript, Regex)
• Proficiency in event and tag management for web sites and mobile applications
• Proficiency in building/managing dashboards and dashboard tools
• Ability to share knowledge and experience to mentor, support and guide staff
• Ability to work independently and as part of a team

Knowledge and skills preferred:

• Proficiency in data mining/modeling techniques
• Proficiency in web analytic tools (e.g IBM Analytics, Tealeaf, Tableau)

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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