PPR Default Service Specialist

Austin, Texas
Not Specified
Oct 02, 2016
Dec 01, 2016
Job Type
Not Specified
Career Level
Not Specified

Assurant Field Services is a field service provider uniquely positioned to align with its clients' goals of lowering risks. Parent company Assurant, a Fortune 500 company, has a long history of partnerships with industry leaders in mortgage servicing by providing specialized insurance products and risk management expertise. AFS, as part of Assurant, reinforces the principle that protecting and preserving assets will reduce exposure to risk for its clients. Assurant Field Asset Services manages exposure to risk by implementing proactive measures at every stage of the asset lifecycle, from first notice of default through REO disposition.

We have a remote based position open for a PPR (Pre-foreclosure) Default Service Specialist. This role will maintain day-to-day interaction with clients, listing agents, and vendors to initiate and following up on all initial services to preserve the value of the client property. In addition the specialist will assist in assigning work to vendors nationally and following up until completion and will be assigned to manage a portfolio of properties and clients, vendors and agents as needed.

Key responsibilities include:

  • Utilizes AFS' order and tracking system to update job progress on the following:
  • Initial services
  • Recurring services
  • Documents notes in the system
  • Handle client needs and manage day-to-day client interfacing to include
  • Direct communication with the client via phone and email
  • Preparing review history
  • Interaction cross-departmentally
  • Knowledge of departments duties and what they can do to help
  • Understand clients' processes be able to take action accordingly
  • Full understanding of client SLAs and expectations
  • Escalate any advanced issue to Senior DSS and/or Supervisor as needed
  • Some reporting duties as directed
  • Initial bids as necessary

Basic Qualifications:

  • HS Diploma
  • 2 years of office experience
  • 2 years of REO and/or Preservation experience
  • 2 years of experience working with Microsoft Excel and Outlook
  • Ability to type 25 wpm

Preferred Qualifications:

  • Bachelor's degree preferred
  • 5 years of previous mortgage, banking, property management, leasing, and customer service experience preferred
  • 1 year previous experience with HUD, FHA and GSE preferred
  • Self-directed and motivated with limited supervision
  • Solid decision making skills
  • Solid written and oral communication skills
  • Detail oriented
  • Ability to remain calm in high pressure situations
  • Flexibility is a key component of this position. The candidate must be able to adapt to the changes initiated by both Assurant and the client
  • Problem solving skills and the ability to adapt to shifting priorities
  • Good organizational skills and the ability to complete multiple complex tasks and meet deadlines