VP, Underwriting Services

Not Specified
Oct 01, 2016
Nov 30, 2016
Job Type
Not Specified
Career Level
Not Specified

VP, Underwriting Services(

Job Number: 307978)


VP, Underwriting Services

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

The position will support Chubb's newly created Retail Small Commercial Division, a provider of BOP and Specialty Products to small companies.


  • Manage / Oversee our Underwriting & Operations center
    • Responsible for operational process and workflows
    • Customer service levels and best practices to drive value
    • Planning and Budget
    • Training programs and staff development plans to create a learning organization
    • Manage staffing levels and balance day-today to workloads
    • Determine operational strategies, identify technologies and process enhancement that can drive these,
    • Establish technical specifications for all staff levels, and production, productivity, quality, and customer-service standards;
    • Develop organization and operational metrics to contribute information and analysis to organizational strategic plans and reviews.
    • Communicating and coordinating with internal departments
    • Ensure adherence to Underwriting standards, compliance, and internal audit requirements
    • Act as an escalation point for customer (agent) issues and ensure timely

  • Manage vendor partnerships (outsourced centers and 3rd party operations)
    • Oversee 3rd party underwriting and operations centers to ensure they are providing the levels of service and quality standards under contract
    • Ensure vendors are compliant with all internal procedures and these are well documents and auditable
    • Customer service levels and best practices to drive value
    • Manage costs, KPIs and service levels
    • Partner with vendors to enhance offerings and quality of services delivered
    • Develop operational process that ensure seamless interactions and
    • synergies between internal and external centers

  • Work with Product Development, Marketing and Sales
    • Work with Product development teams on new features and enhancements
    • Ensure product and Underwriting changes are documented and translated into all operations and processes
    • Provide feedback on sales and service processes to continually evolve products and services
    • Work with Marketing to promote capabilities
    • Assist in the sales cycle and operation planning for joint initiatives and ventures
    • Integrate 3rd party providers into our workflows' and processes
    • Develop unique features and benefits that differentiate us and can provide value to sales partners

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

For additional information about Chubb or its services, please visit our website athttp://www.new.chubb.com.
Please direct any questions regarding this opportunity to [Michael Fitzpatrick] atMichael.Fitzpatrick@Chubb.com

In order to be considered an applicant for employment with Chubb, all applicants must go toChubb's Careers website to apply for the position(s) of interest and complete an online application. If you do not complete the online application, you will not be considered an applicant in accordance with Chubb's policy.

Chubb Whitehouse - Hall's Mill

Whitehouse Station 08889-1600


Travel - Yes, 25 % of the Time

Job Posting - May 2, 2016, 1:03:30 PM