Branch Lead - San Luis Obispo

San Luis Obispo, California
Not Specified
Oct 01, 2016
Nov 30, 2016
Job Type
Not Specified
Career Level
Not Specified

The Automobile Club of Southern California is seeking customer service oriented individuals for our Branch Lead - Administrative Assistant II FT position. This is an exciting intermediate level position into our branch network and ideal for candidates interested working in a teamwork environment interfacing with Auto Club members.

Responsibilities include:

Administrative duties may include preparing and creating various reports, spreadsheets and memos for management and department staff; composing, typing and proofing correspondence reports and forms; balancing cash drawers; posting ledgers/ resolving overages/shortages; managing Accounts Receivables, etc.

Create and maintain confidential/technical files and records for the department relating to employees, projects, purchasing, signing authority, member correspondence or other activities.

May assist management team with staff related activities including maintain employee files, processing new hires/status changes, Kronos timekeeping/scheduling, attendance etc., and or other confidential tasks.

Perform administrative duties to support the department and its staff.

May schedule appointments/reserve facilities, receive visitors, as well as answer phone inquiries and other correspondence.

Duties may also include issues relating to member facing business unit, duties may include member service functions such as assigned.

May facilitate communication between office staff, field representatives, vendors, or members/customers to accomplish objectives.

Assist with maintenance, preparation, payments calculation or reconciliation of department budgets, bookkeeping, invoicing, billing, payments or other similar tasks.

May provide guidance to department employees on assignments, necessary work to be performed, prioritization of work, and/or scheduling of staff.

Resolve pending issues within scope of authority or refer to appropriate staff to ensure proper resolution.

Perform other duties and responsibilities as assigned or required.

Must obtain notary public commission within 12 months of entry into position and must maintain notary commission for duration of employment in position.

This position may provide guidance, coaching and/or training to staff as needed.

In the absence of Branch management this position will be the manager delegate.


The Ideal Candidate will possess the following qualifications:


High school diploma, G.E.D. or equivalent certificate required.

Four-year college degree or equivalent combination of education and work preferred.


4-6 years office administration experience and 2-3 years project coordination and/or business transaction experience preferred.


Professional verbal and written communication skills required.

Proficiency in Microsoft Office software products, including Outlook, Word, and Excel required. Additional computer software skills such MS Project and Publisher desired.

General organizational and time management skills required, as well as the ability to multitask.

Meet project deadlines as set by management.

Must be able to delegate and oversee projects and assignments to other employees as directed.

Must know or quickly learn corporate policies, procedures and guidelines in many areas and be familiar with various functions within the Club.

Exceptional time management and self-management skills and attributes are required to independently prioritize tasks in order to effectively meet deadlines and ensure assigned projects are completed on time and within guidelines.

Ability to travel locally when necessary
Ability to pass background check and drug testing
AAA is an Equal Opportunity Employer
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