Lender Placed Ops Spec II

Santa Ana, California
Not Specified
Sep 30, 2016
Nov 29, 2016
Job Type
Not Specified
Career Level
Not Specified

Lender Placed Operations Specialist II, under the guidance of the Unit Manager is responsible for the input, set-up and/or maintenance of client, customer and/or agent information for one or more of the company's policies, products or services. With the use of a computerized system, responsible for the maintenance of customer's accounts, by processing premium payments and/or delinquent premiums, either by direct or automated payment.

The Lender Placed Operations Specialist (LPOS) II will perform basic data entry functions as needed i.e. manual addition & cancellation of policies. Process and resolve issues that require intermediate research. Perform maintenance as necessary for the refund transaction. Notate applicable system for each loan transaction. Ensure that all items are processed in a timely manner to meet and exceed established standards. Process various special projects as needed. Performs other duties as assigned including, but not limited to: production log, batching, filing, letter reprints, as needed. Reviews processing procedures as well as make recommendations for process improvements. Process Payment Exception Reports. Accurately input data, create manual disbursements, and maintenance accounts as needed. Resolves simple questions and problems, refers more difficult items to a higher level. Identify systems errors or issues and advise all levels of management.

Review/Analyze manual refunds and apply to the appropriate client entity.

Successful candidates will demonstrate the following:

  • Ability to work under pressure to meet or exceed deadlines to maintain client expectations
  • Ability to adapt easily to procedures/client needs change
  • Ability to organize and prioritize workloads
  • Good communication skills (verbal and written)
  • Ability to make good decisions
  • Basic computer skills

This position is 7:00 a.m. to 4:00 p.m. from Monday thru Thursday and

6:00 a.m. to 3:00 p.m. on Friday
Overtime maybe required weekly and/or Saturday hours as workload demands.

Make the right choice to join a winning team... Apply now!!

To review a video about our Assurant Specialty Property Hazard Service Center Operation, please click or copy/paste the following URL into a new browser window: http://www.youtube.com/watch?v=gfRzEfCtCvg

About Assurant

Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers' needs.

Our businesses — Assurant Solutions and Assurant Specialty Property — serve customers and clients in the United States and select worldwide markets. All of our employees are dedicated to the same goal: Working with integrity, innovation and dedication so that customers are glad they chose Assurant when it matters most.

Learn more by clicking on www.Assurant.com

Required skills/experience

  • High school diploma or GED
  • One to two years in an office setting (preferably in a production environment)
  • Data entry skills (testing required, minimum of 5,000 KSPH)
  • Basic Office Skills (testing required)

Desired skills/experience

  • Knowledge of Lender Placed applications and Mortgage Banking applications (such as TrackAll, LPS)
  • Basic knowledge of MS Word and Excel