Claims Service Specialist
- Career Level
- Not Specified
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Allstate Insurance Company has an exceptional career opportunity for a Claims Service Specialist position in Bloomington, MN!
This job performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.
Key Responsibilities Include:
•Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
•Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
•Handles claim files; could be handling all facets of total loss claim handling (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
•Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
•Provides back-up for any support functions in the office
•May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
•Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
•Generates and sends appropriate forms to insured/claimant for completion
•Assists adjusters with more complex claim handling, analyze documentation and settle basic, straight-forward, and routine claims quickly and efficiently
- High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment
- Good organization skills with timely follow-up skills
- Good oral and written communication skills
- Knowledge of Excel and Word
- Performs routine tasks of basic complexity under general supervision
- Ability to be a self-starter and work independently
- Fluency in Spanish and English is especially desirable
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.