Liability Supervisor

Fenton, Missouri
Not Specified
Sep 29, 2016
Nov 28, 2016
Job Type
Not Specified
Career Level
Not Specified

Who we are:

Vanliner Insurance Company is a subsidiary of National Interstate Insurance Company (NASDAQ: NATL) and leading provider of transportation insurance. We've been providing customized insurance products to the moving and storage industry since 1978. Our success is driven by the expertise, innovation and commitment to customer service our employees provide. Vanliner Insurance is headquartered in Fenton, Missouri, a suburb of St. Louis.

Key aspects of this role:

  • Interview prospective employees, identify the best candidate for the position, and make salary and hiring recommendations.

  • Maintain appropriate staffing levels by monitoring monthly reports. This requires analysis of productivity and inventory levels within the assigned claims unit.

  • When necessary, participate in the termination of assigned personnel. This will typically require the administration of short- term objectives/performance improvement plans.

  • Provide employees with their performance objectives and monitor their progress during the year by reviewing timeliness of first contacts and closings, productivity and quality

  • Participate in the annual performance evaluation and salary administration process. This includes completion of performance and promotability assessments, salary recommendations, and written performance evaluations.

  • Complete quarterly file reviews to evaluate file quality and adherence to established company standards; provide feedback to staff. Review open claim files, closed claim files, and payments for each adjuster per quarter, as determined by Company procedures.

  • Maintain a supervisory diary as determined by the experience level of the adjuster and the complexity of the file. Files with reserves greater than the adjuster settlement or write-off authority, and those involving coverage issues, potential fraud, or unusual circumstances, should be maintained on diary.

  • Review files for reserve and settlement authority.

  • Participate in Large Loss Reviews by preparing staff for and addressing questions at the meeting. Oversee the preparation of write-ups for all claims files determined to be large losses. Such write-ups should address coverage, facts, damages and an action plan. Adjusters are required to discuss large loss files and address the questions of senior management.

  • Monitor compliance with state fair claims practices acts. Ensure adjusters are knowledgeable of such acts and document the requirements of each state in the claim file.

  • Maintain claims handling standards through appropriate levels of communication.

  • Facilitate claims reviews as requested by insureds. This may require phone or email communication, conference calls, or in person meetings.

  • Elevate service related issues to management in a timely manner with an action plan for resolution.

  • Provide training to new and existing employees depending on their level of experience. This process utilizes the department online claims manual, available training materials, attendance at required training sessions, and learning established claims handling procedures.

  • Manage minor litigated matters, as assigned.

  • Manage adjuster licensing and required continuing education for staff.

  • Manage special projects, as assigned.

  • Other duties as assigned.

Skills and essentials that we are looking for:

  • Bachelor's degree from a four-year college or university with 5 or more years experience handling insurance claims, including litigated claims, complex coverage investigations and high exposure physical damage and auto liability claims, or equivalent experience.

  • Background in insurance defense is a plus.

  • Commercial auto, general liability, trucking, cargo and multi-state experience are helpful.

  • Claims designation and/or state licensing are a plus.

  • Knowledge of insurance coverage issues a plus.

  • Prior supervisory experience preferred but not required.