Billing Specialist

Fenton, Missouri
Not Specified
Sep 29, 2016
Nov 28, 2016
Job Type
Not Specified
Career Level
Not Specified

Who we are:

Headquartered in Fenton, Missouri, a suburb of St. Louis, Vanliner Insurance Company is a subsidiary of National Interstate Insurance Company (NASDAQ: NATL) and a leading provider of transportation insurance. We've been providing customized insurance products to the moving and storage industry since 1978. Our success is driven by the expertise, innovation and commitment to customer service that our employees provide. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Key aspects of this role:

As a Billing Specialist, you will primarily be responsible for the daily monitoring of accounts, collection of premiums due and for providing exemplary customer service to employees, agents, producers, and insureds. Therefore, desirable candidates will be able to effectively:

  • Execute all aspects of the billing and collections process, namely by collecting amounts due from both customer and agency accounts

  • Initiate contact with account holders by way of mail, e-mail, and telephone

  • Review daily reports to identify past due situations, suspense items, and discrepancies, and issue notices as appropriate

  • Research billing problems and recommend solutions and communicate potential issues to agents, brokers, producers and internal staff

  • Analyze accounts to support underwriting decisions and requests for nonstandard pay terms

  • Review and approve pending batches for statement deduct credits

  • Document and apply cash receipts for received funds using accounting software (PRISM)

  • Perform other duties and ad hoc projects as assigned

Skills and background that we are looking for:

  • High school diploma/GED or equivalent work experience

  • Two or more years of customer relations experience is preferred

  • A minimum of 6 months' experience in accounts receivable/payable also preferred

  • Prior insurance industry experience is a plus

  • Exceptional written, verbal and interpersonal communication talent is essential

  • Ability to influence others through negotiating and collaborating on solutions

  • Comfortable presenting information in one-on-one discussions or in a group setting

  • Strong analytical and critical thinking skills

  • Working knowledge of Microsoft Office Suite and Outlook with an emphasis on spreadsheet and internet experience