Claims Adjuster

Fenton, Missouri
Not Specified
Sep 29, 2016
Nov 28, 2016
Job Type
Not Specified
Career Level
Not Specified

Who we are:

Headquartered in Fenton, Missouri, a suburb of St. Louis, Vanliner Insurance Company is a subsidiary of National Interstate Insurance Company (NASDAQ: NATL) and a leading provider of transportation insurance. We've been providing customized insurance products to the moving and storage industry since 1978. Our success is driven by the expertise, innovation and commitment to customer service that our employees provide. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Key aspects of this role:

As an Auto Physical Damage Claims Adjuster, you will be primarily responsible for investigating and handling traditional auto damage claims involving first and third party non-injury claimants utilizing state specific guidelines. You will be expected to develop a fundamental understanding of the claims environment while providing quality customer service. Desirable candidates will be able to effectively:

  • Initiate the investigation of new claims, make liability decisions, and evaluate and negotiate settlements of collision, comprehensive, and property damage losses, as appropriate.

  • Manage and oversee the work of outside adjusters, appraisers, and experts.

  • Develop a basic understanding of liability and coverage principles.

  • Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation, including sending and securing proper documentation.

  • Complete research to determine the market value on automobiles and heavy equipment in order to make recommendations on total loss settlement values using proper state valuation methods.

  • Summarize and make recommendations for the disposition of claims in excess of the individual settlement authority.

  • Audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices. Consult with the supervisor for guidance on the use of outside experts.

  • Document claim file notes clearly with all communications and activities that occur during the handling of the claim using factual and objective information.

  • Respond to time sensitive materials, including but not limited to inter-company arbitration hearings and departments of insurance complaints.

  • Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines.

  • Maintain state license(s) by completing continuing education coursework and/or work towards a claims designation.

  • Other duties as assigned.

Skills and background we are looking for:

  • Bachelor's degree preferred.

  • Customer service experience.

  • Claims designation and/or state licensing is a plus.

  • Ability to read and interpret insurance policies, state laws and regulations, and vehicle and property appraisals and invoices.

  • Ability to compose professional letters, e-mails, reports, and comprehensive file notes.

  • Ability to speak effectively before vendors, customers, claimants, attorneys, and company management.

  • Working knowledge of Microsoft Office. Experience strongly preferred in Word, Excel and Outlook Express

  • General knowledge of Internet use.

  • Must be able to interpret policies, perform analytical research and investigations, and make sound judgments from data and records collected.

  • Must have strong analytical skills.