Workers' Compensation Claims Manager

Fenton, Missouri
Not Specified
Sep 29, 2016
Nov 28, 2016
Job Type
Not Specified
Career Level
Not Specified

Who we are:

Headquartered in Fenton, Missouri, a suburb of St. Louis, Vanliner Insurance Company is a subsidiary of National Interstate Insurance Company (NASDAQ: NATL) and a leading provider of transportation insurance. We've been providing customized insurance products to the moving and storage industry since 1978. Our success is driven by the expertise, innovation and commitment to customer service that our employees provide. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Key aspects of this role:

As a Workers' Compensation (WC) Claims Manager, you will be primarily responsible for overseeing the WC claims team members and their workflow, and provide assistance and mentoring when necessary. Light travel may also apply at times throughout the course of this role. Desirable candidates will be able to effectively:

  • Interview prospective employees, identify the best candidate for the position, and make salary and hiring recommendations

  • Provide supervisors and employees with performance objectives, and monitor their progress during the year by reviewing timeliness of first contacts and closings, productivity and quality

  • Participate in the annual performance evaluation and salary administration process. This includes completion of performance and promotability assessments, salary recommendations, and written performance evaluations

  • Maintain a management diary as determined by the experience level of the supervisor and adjuster and complexity of the file. Files with reserves greater than the supervisor settlement or write-off authority, and those involving coverage issues, potential fraud or unusual circumstances, should be maintained in diary

  • Monitor compliance with state fair claims practices acts. Ensure supervisors and adjusters are knowledgeable in the acts and document the requirements of each state in the claim file

  • Coordinate and conduct WC compliance audits. This includes tracking results by claim unit and claims adjuster

  • Adhere to Litigation Management Program guidelines. This includes confirming required letters were sent to insureds and defense attorneys, litigation plans have been established, billing requirements are being followed, and pre-trial conferences are scheduled, as needed

  • Perform other duties or ad hoc tasks as assigned

Skills and background that we are looking for:

  • Bachelor's degree from a four year college or university highly preferred, professional designation a plus

  • Seven or more years of experience in the insurance claims industry; prior supervisory/management experience is required

  • Knowledge in general liability, commercial liability, public transportation, trucking and cargo, worker's compensation, and physical damage insurance claim handling as applicable to the assigned discipline

  • Ability to read and interpret legal documents, insurance policies and medical reports and billings

  • Exceptional written, verbal and interpersonal communication

  • Working knowledge of Microsoft Word, Excel, Power Point and Outlook

  • Solid analytical, reasoning and problem solving abilities

  • Ability to speak professionally and effectively in one on one or group settings