Sr. Bilingual IT Business Analyst

Miami, Florida
Not Specified
Sep 29, 2016
Nov 28, 2016
Job Type
Not Specified
Career Level
Not Specified


The Sr. IT Business Analyst supports Assurant Solutions Mobile Services Business in Miami, FL. This position is responsible for working with the various internal and external business partners to help provide solutions to complex business needs. The Analyst's primary role is to support the gathering and documenting of requirements based upon the needs of the business. Additionally, the role will be required to present these requirements to IT development staff members in order to ensure that solutions meet the business needs. The Business System Analyst IV is responsible for providing expert system support for complex system development/enhancements/problems/issues impacting other areas (interfaces/sub-systems).


  • Work closely with both internal and external customers, vendors and other areas in Assurant in the development of Requirements. Interpret high-level business, compliance and financial needs/requests for complex projects, with little or no background information or foundation.
  • A self starter that has the ability to lead requirements gathering sessions.
  • Be the “go to” person for knowledge of the department's applications and data. Work closely with the Development and Testing Teams on complex system changes.
  • Experience in development of Requirements for Web based, Mobile Applications, Web Services based functionality and as well as File Interfaces. Identify opportunities to improve or gain efficiencies within our system applications. Resolve complex, non-routine problems and issues where no precedent has been established or exists. Identify trends/patterns; facilitate and/or conduct root cause analysis; recommend solution alternatives.
  • Ability to identify priority issues and determine which issues can be handled within the authority of an Analyst and being able to discern those issues requiring direction from a higher authority.
  • Analyze complex processes, interfaces and sub-system problems for modification. Participate in new process definition efforts, as requested. Document existing and new business processes and workflows with a high level of complexity. Data Mapping of complex tables, files and records resulting from the corporate initiatives that involve system integrations, business acquisitions, and assumptions.
  • Write business requirements for complex projects, including the definition, scope, objectives, and defining the approach. Ensure IT understanding of requested modifications of complex projects, and the accuracy of their technical specification documents. Define and document detailed, functional business requirements, including system scope and objectives for complex projects.
  • Work closely with the Testing team to determine testing requirements for complex projects involving cross-functional areas and sub-systems. Assist as needed in Designing and drafting test plans as well participate in testing for complex, large-scale projects.
  • Demonstrate detailed knowledge of project management principles and methodologies established and approved by our Company. Handle multiple projects, concurrently.
  • Create atmosphere conducive to success.

Basic Qualification

• 5 years of progressive experience gathering and writing Business Requirement documents in an Information Technology environment.

• 3 years of experience working with Process flows (Visio) and solution diagrams

• Fully Bilingual - English/Spanish

Other requirements

• Previous experience with telecommunication or Wireless (Cell Phone Industry), OEMs, etc.

• Experience with major ERP systems (Oracle ERP, SAP, etc.) desired but not required

• Ability to work in a fast paced environment with changing priorities.

• Hands on knowledge of SQL Query and/or Reporting tools.

• Knowledge of a variety of applications including Microsoft Word, Excel, Project and Visio.

• Excellent oral and written communication skills to effectively meet and drive the requirements gathering with our customers as well as perform analytical.

• Ability to process complex time sensitive data and information from multiple sources, make decisions and communicate actions.

• Excellent organizational and planning skills.

• Ability to prioritize and work independently or as part of a project team to complete multiple tasks, concurrently.

• Ability to manage multiple projects and tasks concurrently.

Preferred Qualifications:

• Bachelor Degree in a Technology Field

• Previous supply chain experience

• Previous Insurance and Wireless (Cell Phone Industry), OEMs, experience

• Experience with major ERP systems (Oracle ERP, SAP, etc.) desired but not required


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