Command Center Scheduler

Duluth, Georgia
Not Specified
Sep 29, 2016
Nov 28, 2016
Job Type
Not Specified
Career Level
Not Specified
Assurant is hiring a Call Center Scheduler in our Springfield, OH or Florence, SC Service Centers. This is an exciting opportunity to join a progressive team within the Command Center. Key responsibilities:
  • Work with the Forecasting team to lead weekly planning meetings with Operations to discuss staffing adjustments, call volume trends, and other key call center metrics
  • Coordinate with Operation Teams to pre-schedule all training, meetings, associate lunches and breaks for multiple clients
  • Gather data to provide detailed analysis on call patterns for clients
  • Support by providing real-time monitoring of RTA and Exony applications
  • Serve as business continuity resource to allocate calls and close/reopen lines as needed
  • Maintain confidentiality of all data surrounding call center activities
  • Operate as part of a virtual team to support three sites across the country
Basic Qualifications:
  • High School Diploma or GED
Preferred Experience, Skills, and Knowledge:
  • 2 years of call center experience
  • A solid understanding of call center terminology and functions
  • Previous experience with workforce management (eWFM) applications (i.e., eWorkforce Management, Blue Pumpkin, IEX)
  • Excellent analytical and problem-solving skills
  • Excellent oral and written communication
  • Ability to prioritize, organize, and work independently or as part of a team to complete multiple tasks
  • Accustomed to making sound and timely decisions based on diverse data
  • Proficient with Microsoft Word, Excel, and PowerPoint
  • Prior call center scheduling experience
  • Previous experience in a multi-site support environment
  • Experience with RTA, Exony and Cisco applications