Program Director

Santa Ana, California
Not Specified
Sep 29, 2016
Nov 28, 2016
Job Type
Not Specified
Career Level
Not Specified


The Program Director exemplifies the highest level of initiative and leadership skills and is responsible for ensuring that the overall program structure and program management processes enable the component program teams to successfully complete their work and that the component deliverables can be integrated into the program's end product, service, results and benefits. This individual will be responsible for the design, creation and execution of a Strategic Program Management framework along with overall program delivery of high value operational transformation and growth initiatives that span across all 3 Business Lines (LS, PS & ARIC).


  1. Program Delivery

· Provides a framework for program governance, stakeholder management and risk management for one of the most complex enterprise programs (SingleSourceProcessing –SSP)

· Works closely with the Global Home/Specialty CIO to ensure that the proper level of status and transparency is provided to ensure that overall SSP roadmap is executed according to plan

· Ensures that the appropriate individuals and owners are assigned to execute on tactical activities and remediation/mitigation plans

· Work closely with the senior leaders across the organization to convert strategic objectives into Programs with clearly specified outcomes that realize benefits for the entire organization ensuring programs remain linked to the organization's strategy and business objectives

· Ensures that program plans and component projects are in alignment with program/strategic goals

· Ensure successful implementation of strategic initiatives that may originate from consulting partner recommendations, internally managed strategic assessments or directives from the leadership team

· Enables optimized or integrated management of cost, schedule and effort

· Creates and maintains the program roadmap

· Works with supporting finance organizations to ensure effective program financial management and reporting

· Works closely with PMO Management Teams to ensure that component projects are organized and executed in a consistent manner that meets established standards

· Interacts with each component Program Managers to provide support and guidance on the individual programs as well as to convey the important relationship of each project and program to the bigger picture

· Effectively manages program risks, issues and changes

· Applies expert level understanding of the Program Management knowledge areas and key processes

  1. Communication and Organization

· Ensures that a thorough understanding of stakeholder communication needs is integrated into the program planning process

· Ensures effective communication across complex program teams and key stakeholders

· Effectively establishes, communicates and continually manages expectations of team members and stakeholders in a timely and clear fashion

· Provides regular updates on key milestones, deliverables and metrics to program stakeholders, steering committees and executive management

· Fosters an environment which support organizational change management

· Encourages clear communication across multiple programs, business units, sites and functional areas

· Coaches, mentors, motivates and supervises team members and influences them to take positive action and accountability for their assigned work

  1. Program Management Effectiveness

· Provides an appropriate level and of style of leadership for the program

· Organizes effective cross functional virtual teams and steering committees

· Builds rapport with and among all program and project stakeholders

· Instills confidence in leadership ability

· Facilitates team participation, conflict resolution and consensus building

· Utilizes a variety of reward and recognition methods to motivate team members

· Effectively utilizes the company standard program and project management tools

· Shows consistency among principles, values and behavior and demonstrates honesty and integrity

  1. Operational Excellence

· Looks for opportunities within the department to make continuous improvements in key processes, techniques and procedures, enhancing the department's ability to meet customer needs

· Stays abreast of knowledge of industry practices and trends


While this position has no direct reports, program director is responsible for orchestrating the work of others to successfully deliver results.


While this position has no direct financial responsibility, program directors are responsible for monitoring, tracking, and reporting on financial activity related to their program.


·10+ years of senior level program and project leadership experience

·Experience in a PMO Environment

·Extensive expertise in working on a system development environment with the goal of transforming the overall organization process, people and technology

·Experience/Background with SDLC and Agile frameworks

·Experience with large transformational initiatives with complex organizational change components

·Experience working in a highly collaborative, team-oriented environment

·Experience with Enterprise Project & Portfolio Management tools

·Strong background in project and program financials

·PMP Certification is required

·PgMP certification preferred

·Level of knowledge acquired through the completion of a Bachelor's degree or equivalent experience in IT related area