Insurance Specialist I

Miami, Florida
Not Specified
Sep 29, 2016
Nov 28, 2016
Job Type
Not Specified
Career Level
Not Specified

The Insurance Specialist Job Family is responsible for providing front line Property and Casualty insurance customer service by direct contact with clients, customers, and lenders. This is principally done through receiving or placing telephone calls, electronic mail, fax or regular mail.

  • Responsible for processing a high volume of inbound calls from clients, insured's, lenders and other internal areas.

  • Provides status on existing policy to either policyholder and/or client by responding to their questions on coverage, billing, premium and procedures.

  • Reviews policy applications and supporting documentation for completeness and accuracy.

  • Code, input and issue new policies, renewals, endorsements, and cancellations using standard contracts.

  • Updates Policy Management System in order to maintain data integrity of information.

  • Resolution of customer issues and refers escalated items to higher levels for guidance.

  • Researches information in order to provide customers with accurate coverage and policy information.

  • Corrects system errors.

  • Maintains client relationships via quality customer service and timely processing of additional request through fax/email (changes, cancellations, etc.).

  • Knowledgeable of complex products related to Property & Casualty business and additional product/services associated with the company.

  • Follows standard procedures and underwriting guidelines.

  • Other duties as assigned by management and may support other departmental areas based on business need.

  • Knowledgeable of multiple applications including mainframe and web based systems.

  • High School/GED or equivalent work experience.
  • 1-2 years of customer service related experience.

  • Knowledge of Insurance Industry.

  • Understanding of call center environment and importance of service standards.

  • Computer literate with emphasis on Microsoft Office software and Windows.