Claims Service Specialist

Diamond Bar, California
Not Specified
Sep 28, 2016
Nov 27, 2016
Job Type
Not Specified
Career Level
Not Specified

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We are a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life. Employees can be a force for good only when they are working at the top of their ability, learning new skills and challenging themselves with new responsibilities. Allstate's Enterprise Talent Market was developed with that in mind, to help you reach your full potential.

Job Description

As a Fortune 100 company and industry leader, on your first day of employment, we provide a competitive salary, tuition assistance, medical, vision and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

As a Claims Service Specialist, you deliver on our Good Hands® promise: to restore people's lives when the unexpected happens by compassionately delivering world class service with integrity and superior value for all stakeholders.

In this vital role, you will:

  • Manage a steady volume of inbound calls to assist Allstate customers, third party carriers and other claimants and vendors in our claim process
  • Leverage proprietary resources and computer applications to file new claims and bring existing claims to resolution
  • Complete outbound customer contacts and follow-up claim work to bring existing claims to resolution
  • Utilize critical thinking skills to discover better ways of working and resolve complex problems in a team environment
  • Thrive in an inclusive team environment that encourages diversity, balance and innovation

Compensation, Benefits, and Training Information:

  • Start Date is December 5, 2016
  • Starting salary: $15.00 hourly / $31,200 annually (paid bi-weekly)

  • Our Total Rewards benefits package beginning on your first day of employment, including 401K, health, dental, vision and life insurance

  • First 5 weeks will include training Monday – Friday from 11:15am to 8:00pm

  • Complete training runs for 5 weeks and is mandatory. Due to the importance of training, no time off will be permitted during this period

  • After training is completed, the permanent shift is Monday - Saturday from 11:15am to 8:00pm with a day off during the week in lieu of the Saturday worked

Job Qualifications

If you're up to the challenge, here are some of the qualifications you'll need to apply:

  • Excellent customer service skills and a passion to help others

  • High School Diploma or General Education Diploma (GED) plus

  • One to two years of customer service experience in an office environment

  • Ability to be a self-starter and work independently

  • Excellent time management skills

  • Strong written and verbal communication skills

  • Strong computer, typing and grammar skills

  • Fluency in Spanish and English is a plus

External candidates offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.