Member Service Counselor- Manchester

Manchester, New Hampshire
Not Specified
Sep 28, 2016
Nov 27, 2016
Job Type
Not Specified
Career Level
Not Specified

Teamwork. Integrity. Dedication.

Together, we make a difference.

If you are a
career-minded, service-driven professional looking to join a fast paced
organization then you have come to the right place.AAA is a member
service organization affiliated with the national AAA network. With offices
across the U.S., we're united by common mission and common values of excellent
member service. With more than 11,000 employees in 21 states, we provide
legendary service to 14 million loyal members. With a constantly growing
membership, we are always welcoming dedicated professionals looking to
challenge themselves and build a career within our dynamic organization. You
will find that being part of a very successful team is extremely rewarding.


AAA Northern New England is seeking applicants for the position of
Member Service Counselor in the Manchester, NH branch. This position is the
first point of member contact in a Branch office. Greets members and determines
the nature of service required by individual member. Responsible for servicing
the needs of the customer and giving added value through cross-sells or advises
of other services that are available to the member.

Responsibilities Include:
  • Provide maps, tour books and other travel
    related materials. Prepare TripTiks and routings for members requesting
    them. May also make car and hotel reservations for members. Sell member
    automotive and travel resale products. Provide travel money products and
    other financial services as necessary.
  • Identify cross-sell opportunities based on
    members' product and service needs. Enhance member relationship through
    the use of AAA products and services, including automotive and financial
    products. Provide sales leads to insurance, travel and other departments
    as appropriate to achieve individual, Branch and organizational metrics.
  • Sell, renew and process payments on
    memberships. Process changes to membership files and upgrade memberships
    to higher value.
  • May order supplies, receive shipments, send
    and distribute mail, and maintain office/bookstore inventory. Balance and
    reconcile cash drawers against end of day reports.
  • Assist to resolve complaints and
    discrepancies. Assist in the resolution of member hotel complaints.
    Properly channel complaints to expedite resolution. Resolve discrepancies
    on billing statements.


Our comprehensive and employee centric training programs help
employees acquire various skills necessary to do their jobs and to support
career development. Member Service Counselors receive extensive training
upon hire.


* Health Coverage for
Medical, Dental, Vision

* Paid time off
including Vacation, Illness and Holidays

* Life Insurance

* Disability Coverage

* Pension

* 401k Savings Plan

* Employee Discounts

* Career opportunities
across multiple business lines and states

'Creating members for
life by exceeding our members' expectations through valuable products and
legendary service.'

AAA is an Equal Opportunity Employer


All applicants must meet the following qualifications:

* High school diploma, G.E.D. or equivalent certificate required

* 2 years of college preferred

* 2 years of customer service experience preferred

* Ability to provide customer service to support member satisfaction and goal attainment

* Advanced verbal and written communication skills required as are analytical and time management skills

* General typing, Windows, Outlook, Word, and Internet access skills required
To apply for this position please CLICK HERE