Communicate with automotive service providers regarding customer issues, warranty terms and conditions, and status of repairResearch, respond and resolve customer issues in a timely fashionRetrieve information from our systems (based on customer inquiry) and present constructivelyProvide prompt and efficient follow upHandle Warranty CancellationsResearch Claims that are deniedVerify Customer eligibilityContract Repair facilitiesProblem solvingFlexible hours. Working on Saturday's is a requirement.At least 1 year call center experience preferredHigh school diploma or equivalentSome college preferredAt least 1 year of call center experience preferredGeneral knowledge of automotive parts/issuesProficient computer skills and data entryInsurance and or Warranty experience preferredProfessional telephone etiquette and excellent oral and written communication skillsAbility to pass call center proficiency assessment with a score of 80% or betterDetail oriented with the ability to multi-task and follow proceduresProficient in Windows based programs with superb navigational skillsBackground that supports consistent employment and job stabilityCandidates must possess excellent customer service skills to handle incoming calls in a fast paced environment
Title_Customer Service Representative-GM Call Center_
About the OrganizationAmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage.
PositionCustomer Service Rep
Description+ Assist GM Extended Protection customers/dealers and GM field team by providing the highest level of service
Number of Openings3
Employee Referral Eligible
Employee Referral PayoutThis position is currently accepting applications.