Customer Service Representative-GM Call Center

Bedford, Texas
Not Specified
Sep 28, 2016
Nov 27, 2016
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Title_Customer Service Representative-GM Call Center_

About the OrganizationAmTrust Financial Services, Inc., (Nasdaq: AFSI) headquartered in New York City, is a multinational insurance holding company, which, through its insurance carriers, offers specialty property and casualty insurance products, including workers' compensation, commercial automobile and general liability; extended service and warranty coverage.

PositionCustomer Service Rep

LocationTX, Bedford

Description+ Assist GM Extended Protection customers/dealers and GM field team by providing the highest level of service
  • Communicate with automotive service providers regarding customer issues, warranty terms and conditions, and status of repair
  • Research, respond and resolve customer issues in a timely fashion
  • Retrieve information from our systems (based on customer inquiry) and present constructively
  • Provide prompt and efficient follow up
  • Handle Warranty Cancellations
  • Research Claims that are denied
  • Verify Customer eligibility
  • Contract Repair facilities
  • Problem solving
  • Flexible hours. Working on Saturday's is a requirement.
  • At least 1 year call center experience preferred
  • High school diploma or equivalent
  • Some college preferred
  • At least 1 year of call center experience preferred
  • General knowledge of automotive parts/issues
  • Proficient computer skills and data entry
  • Insurance and or Warranty experience preferred
  • Professional telephone etiquette and excellent oral and written communication skills
  • Ability to pass call center proficiency assessment with a score of 80% or better
  • Detail oriented with the ability to multi-task and follow procedures
  • Proficient in Windows based programs with superb navigational skills
  • Background that supports consistent employment and job stability
  • Candidates must possess excellent customer service skills to handle incoming calls in a fast paced environment

    Open Date9/26/2016

    Position Requirements


    Req NumberCUS-16-00022

    ShiftVarious Shifts

    Number of Openings3

    Employee Referral Eligible

    Employee Referral PayoutThis position is currently accepting applications.